Director, Data Analytics

About the Role

Key Responsibilities

• Drive the customer experience measurement strategy and execution roadmap across product development teams, fostering coherence of the customer experience across their products, and enabling the business to maximize return on investment across product innovations. Institute programs that increase adoption of best practices.
• Maintain the customer experience measurement tools roadmap, balancing in-house-developed and third-party tools for both reliability of operational Key Performance Indicators and timeliness of feedback on agile development of product innovations. Coordinate relationships with third-party vendors to optimize the business' investments, ensuring seamless access and support for key development team personnel.
• Maintain the central documentation of customer experience measurement methodologies and best practices, maximizing awareness across development teams.
• Maintain the central documentation of measured customer experiences, ensuring that data engineering teams can execute quality control on data pipelines and downstream reporting metrics.
• For select enterprise-wide Key Performance Indicators, govern the ongoing application of customer experience tracking data for consistently meaningful operational insights. Partner with data engineering teams to ensure accuracy of reported metrics.
• Build, mentor, and manage a high-performing team capable of partnering across all of the roles in the product development process.

Requirements

• Bachelor's Degree required. Master's and/or Doctoral degree strongly preferred, with a concentration in analytical disciplines.
• 12-14 years of progressive analytics experience, preferably in strategy, SaaS software development, product management, and IT roles.
• Demonstratable experience building and executing best practice governance programs across product development teams.
• Strong background in CX/UX, and a fierce advocate of user-centered design principles.
• Proven capabilities to balance strategic thinking and hands-on execution. Comfortable balancing short-term priorities and long-term goals.
• Solid track record of solving complex problems, thinking creatively, and using data to tell a story to influence senior-level stakeholders.
• Demonstratable experience with Google Analytics, Tag Manager, Data Studio and big data solutions.
• Experience with FullStory tools is a strong plus.

Nice to Have

• Experience with FullStory tools.

Qualifications

• Educational background including Bachelor's Degree required; Master's and/or Doctoral degree strongly preferred, with a focus on analytical disciplines.

Benefits & Perks

• World-class benefits, highly competitive compensation and disproportionate rewards for top performers.
• Hybrid work environment providing flexibility and support to thrive, working virtually when productive and engaging with colleagues in a vibrant community.
• Market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.