Associate Customer Development Manager

About the Role

Key Responsibilities

• Analyze sell-through data to generate actionable insights for customers and sales leadership.
• Provide weekly account performance reports highlighting key sales trends, inventory levels, and market opportunities.
• Conduct SKU/store-level replenishment reviews to enhance product assortment effectiveness.
• Develop retailer-specific assortment strategies to optimize product mix, shelf space, and promotions.
• Build strong customer relationships by delivering data-driven insights and value-added recommendations.
• Function as a liaison between internal teams and retail partners, communicating program details, issues, and opportunities.
• Assist in quarterly business reviews with key retail partners, analyzing sales performance and market trends.
• Perform SKU rationalization analysis to optimize product offerings based on sales performance.
• Utilize advanced analytics such as predictive modeling and trend analysis to uncover sales growth opportunities.
• Contribute to forecast models by analyzing retailer performance and feedback.
• Support joint business planning by evaluating historical data and forecasting future outcomes.
• Collaborate with internal teams to align strategies and drive business growth.
• Develop prescriptive analytics for optimal merchandising, inventory allocation, and replenishment.
• Ensure data accuracy and consistency across reporting tools and analytics platforms.

Requirements

• Proficiency in Microsoft Excel and Power BI for data analysis and visualization.
• Solid foundation in retail analytics with exposure to data science and advanced analytics.
• Experience with SAP Analytics Cloud and various sales data platforms (SPS Commerce, IRI, Retail Link, etc.).
• Excellent communication skills with the ability to present insights into customers and senior leadership.
• Strong customer service and relationship management skills.
• Ability to apply predictive and prescriptive modeling to business strategies.
• Self-starter with the ability to adapt to changing business needs and customer requirements.
• Minimum 3 years of customer development, customer marketing, and/or category management experience.
• Minimum 3 years of experience in analyzing and interpreting data and team/project management experience.
• Bachelor's degree required; master's preferred.

Nice to Have

• Experience in the golf industry or golf product knowledge.
• Experience with multi-door account distribution model.
• Callaway Golf product expertise (past or present).
• Knowledge of finance, syndicated data (IRI, Nielsen, Golf Datatech), and shelf development software.
• Experience with wholesaler operations and account management sales.

Qualifications

• BA or BS degree, master's degree preferred.

Benefits & Perks

• Not specified in the description.