Associate -Digital Product Management

American Express

New York, NY

Full Time

Entry Level

60k-110k

28 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The organization focuses on managing relationships with merchants, evolving the company's payment network, and developing new payment services and products for global issuers, acquirers, and merchants, processing over $1.7 trillion in transactions annually.

Key Responsibilities

Support the product vision, strategy, and roadmap for the Global Transit 'Tap & Go' product.
Assist in identifying new Transit verticals for Amex to enable, such as Connected-Car parking, tolls, and electrical vehicle charging.
Assist in the research of regulatory developments and provide preliminary input on analysis of potential implications to existing products.
Support in the documentation of as-is processes for product management, product enhancements, key findings, and standard methodologies.
Support in the creation and maintenance of the product backlog, prioritizing features and establishing timelines for product releases.
Partner closely with analytics team to provide input and prioritize analytics requests.
Collaborate with cross-functional teams including Product, Technology, and other stakeholders to gather and document product requirements and ensure timely delivery of features following agile methodologies.
Assist in identifying technical gaps and collaborate with broader teams to facilitate resolution of risks, opportunities, and changes tied to product management initiatives.
Maintain core critical metrics and understand competitive and internal positioning through market research.
Use analytical abilities and strategic perspective to identify trends and recommend solutions to improve user experience.
Stay informed about regulatory requirements and ensure product compliance, while maintaining awareness of industry trends to shape product features.

Requirements

Experience with Agile Methodologies.
Strong communication management skills.
Ability to prioritize features and manage product roadmaps.
Experience with market analysis and product development.
Understanding of technical gaps and collaboration with technical teams.
Analytical skills to identify trends and recommend solutions.
Knowledge of regulatory compliance and industry trends.

Nice to Have

Experience in payment services or contactless payment products.
Knowledge of transit verticals such as Connected-Car, parking, tolls, or EV charging.
Familiarity with industry regulations related to financial products.

Qualifications

No specific formal qualifications are explicitly listed in the description.

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite, or virtual arrangements
20+ weeks paid parental leave for all parents
Free access to global on-site wellness centers (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

Our organization emphasizes innovation, shared values, leadership, and a commitment to supporting colleagues' holistic well-being. We foster a culture where voices and ideas matter, work makes an impact, and continuous learning and development are encouraged. We support flexible work arrangements and prioritize diversity, inclusion, and employee growth.

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