Associate - Digital Product Management

American Express

Phoenix, AZ

Full Time

Entry Level

60k-110k

15 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. The Associate - Digital Product Management will support the data and analytics product team within the Colleague Product and Program Management organization, focusing on data platform modernization and creating new data capabilities to enhance reporting, analytics, and data access for colleagues and the enterprise.

Key Responsibilities

Assist in developing the overall vision for how data can drive the overall colleague experience, colleague insights, and colleague servicing.
Collaborate with cross functional teams in tech, product, systems, and stakeholders to gather and document requirements.
Uncover opportunities to gather colleague feedback and leverage this to continually improve effectiveness of the strategy and roadmap.
Assist in identifying, supporting, piloting, and launching new functionalities and service-oriented technologies in support of the data strategy.
Develop new ideas into proofs of concept that can be integrated for testing and learning.
Embrace different approaches and new technologies to drive individualized, contextual experiences.
Support key performance indicators for the business, including maintaining and increasing efficiency and satisfaction levels.
Participate fully in program increment planning to coordinate with other teams on the prioritization of initiatives.

Requirements

Demonstrated experience with innovative thinking, idea generation, and developing new products from the ground up.
A passion for data and analytics and how they can be applied to drive great experiences.
Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities for innovation.
A resilient, positive attitude.
Experience delivering both small initiatives.
Data-driven mindset, able to use data effectively to define hypotheses and make informed product decisions when data may be unavailable.
Experience with data, analytics, and digital product development.

Nice to Have

Experience with Agile and SAFe.
Experience as a Product Manager/Owner (or related role), with a high level of comfort working with technology teams and partners.
Bachelor's Degree in Computer Science/Engineering (preferred but not required).

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

American Express's culture is centered on innovation, shared values, leadership, and a commitment to supporting colleagues' holistic well-being. The organization values voice and ideas, impact, and defining the future of the company through collaboration, flexibility, and a focus on personal and professional growth.

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