Associate - Digital Product Strategy (Banking COE)

American Express

New York, NY

Full Time

Entry Level

60k-110k

11 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The role involves working within the Banking Center of Excellence, a new team focused on expanding American Express membership through curated financial services products, and collaborating with digital product teams to optimize processes and deliver exceptional digital experiences.

Key Responsibilities

Streamline and improve internal processes and champion industry/team best practices
Monitor and support improvement of team delivery health
Contribute to the definition of the digital product roadmap, new features, scope and prioritize the backlog
Partner with engineering, design, and user research to define user stories, user experience, and conduct user testing
Collaborate with internal teams and partners to launch digital products and features, managing in-market digital products post-launch
Obtain feedback on the product, using data, analytics, and customer input, to iterate and drive improvements in future releases
Maintain pulse on external digital product development trends and marketplace dynamics to inform continuous product evolution

Requirements

Enthusiasm for exceptional products and services, able to empathize with customers, and skilled at articulation of product functionality
Understanding of tech and product development processes, known as a businessperson who can speak both tech and business languages
Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset and bias toward action
Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment
Highly organized, taking individual initiative and accountability for getting results
Bachelor's degree

Nice to Have

Experience working with digital product development and cross-functional teams
Knowledge of financial services or banking industry

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

Our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. We prioritize holistic well-being, learning, leadership development, and fostering an inclusive environment where colleagues' voices and ideas matter. We support flexible working arrangements and emphasize a collaborative, impactful work environment.

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