Associate Technical Account Manager, YES Energy

About the Role

Key Responsibilities

• Thoroughly review utility data to pinpoint any discrepancies in our billing processes.
• Provide efficient and effective customer support, aiding clients in troubleshooting issues and navigating our client dashboard.
• Become an expert in Yardi's utility billing tool and conduct client training sessions to ensure they maximize its benefits.
• Utilize research and problem-solving skills to assist client properties across the United States.
• Maintain a keen eye on missing invoices and approvals, ensuring no vital billing components are overlooked.
• Collaborate with client properties to ensure billing meets quality standards and key performance indicators.
• Apply meticulous attention to detail in making necessary system adjustments and ensuring data accuracy.
• Communicate effectively with clients, addressing billing exceptions promptly and working towards swift resolution.
• Support special projects as required and prepare diligently for upcoming billing cycles.

Requirements

• Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Proficiency in troubleshooting and providing remote support using virtual tools to assist customers effectively.
• Solid understanding of accounting and billing principles.
• Competency in MS Office Suite and Outlook.
• Exceptional written and verbal communication skills for delivering top-notch customer support.
• Robust customer service abilities, with a genuine commitment to exceeding client expectations.
• Keen attention to detail and a track record of methodically following processes to ensure precision and productivity.
• Capability to handle multiple priorities within deadline-driven settings.
• Strong interpersonal skills and a collaborative team-oriented approach.
• Adaptability and the capacity to pivot in response to changing priorities for efficient task and project management.

Nice to Have

• Prior training experience.
• Prior property management experience.
• Yardi Voyager experience.
• Experience with Real Estate Runs On Yardi.

Qualifications

• Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.

Benefits & Perks

• Comprehensive benefits including 100% paid employee medical premiums.
• Company profit-sharing plan.
• Flexible work environment.
• Dynamic work environment with training programs and career growth opportunities.