Associate VP, Digital Experience - Mobile & Connected Platforms

Humana

Springfield, IL

Full Time

Executive

168k-231k

11 days ago

Job Description

About the Role

At Humana, our commitment to whole-person health drives everything we do. We serve millions of members across the country with the goal of making healthcare more human, more compassionate, and more accessible. As we continue to evolve into a leading health and well-being company, we are reimagining digital experiences to deliver empathy, clarity, and ease at every touchpoint. As part of our design organization, you'll lead the transformation of our most personal and powerful tools—our mobile and digital product experiences—where trust is built, support is felt, and members are encouraged to take action on their health.

Key Responsibilities

Lead the vision for Humana's mobile app ecosystem, focusing on simplicity, accessibility, and emotional connection.
Ensure seamless and consistent experience architecture across mobile, desktop, and connected devices supported by a robust design system.
Work closely with Engineering, Product, Research, and UX Content teams to bring holistic, behaviorally informed solutions to market.
Build and mentor high-performing design teams grounded in curiosity, collaboration, and design excellence.
Champion accessibility, equity, and cultural relevance in every design decision to ensure all members feel seen and supported.
Stay ahead of emerging design and technology trends that can improve health outcomes and deepen engagement.
Present roadmaps, insights, and outcomes to senior leadership to help shape enterprise priorities and long-term investments.

Requirements

15+ years of experience in UX or product design, including 5+ years in mobile-first and platform-scale leadership roles.
Proven ability to lead omni-channel product design across mobile apps, responsive web, and service-connected tools.
Track record of shaping products that drive engagement, reduce friction, and support meaningful action, ideally in healthcare, wellness, or fintech.
Experience with design systems at scale, accessibility best practices, and data-informed product development.
Exceptional communication skills with the ability to influence across all levels of the organization.

Nice to Have

Experience in healthcare, wellness, or fintech industries.

Qualifications

Educational background is not explicitly specified in the description.

Benefits & Perks

Competitive benefits supporting whole-person well-being, including medical, dental, and vision benefits.
401(k) retirement savings plan.
Paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave.
Short-term and long-term disability, life insurance, and other opportunities.

Working at Humana

Humana is committed to putting health first for our teammates, customers, and community. We foster a culture of purpose-driven leadership, innovation, and inclusivity, emphasizing curiosity, collaboration, and design excellence. Humana values diversity and is an equal opportunity employer, providing a supportive environment that encourages personal wellness and smart healthcare decisions.

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