Business Analysis Manager, Service Strategy & Experiences

About the Role

Key Responsibilities

• Interact with various teams across the T-Mobile to provide insights, analysis and recommendations that deliver data-driven solutions and solve customer & frontline pain points
• Serve as a key point of contact in providing data and reporting solutions to drive enterprise results, including reports, dashboards, visuals, and self-service environments
• Define product feature and campaign success metrics and benchmarks
• Drive specific initiatives aimed at reducing customer effort and enhancing satisfaction for troubleshooting, ensuring alignment with the long-term vision and strategic goals of Center of Excellence
• Construct executive-level presentations and present complex analytical findings in clear, concise and decision-impacting manner
• Possess the ability to influence leadership through fact-based analysis

Requirements

• Bachelor's Degree in Data analysis, data science, decision science, similar quantitative fields or equivalent practical experience
• 4+ years Analytics experience solving analytical problems using quantitative approaches
• Experience with reporting & analyzing performance & data visualization tools (Tableau, Power BI, etc.)
• Proficiency in SQL analysis of complex datasets, competitive analysis, quantitative analysis & research
• Data Analysis: Exceptional at using wide ranging datasets to deliver broad analysis and insights
• Project Management: Ability to lay out thoughtful and achievable project plans and engage others effectively
• Communication Ability to synthesize analysis into succinct, executive-ready communications
• Strategic Thinking: Ability to think through complex problems and lead cross-functional teams
• Strategic ability to frame problems, use strategic frameworks, and develop data-driven strategies

Nice to Have

• Experience with Python, R, Go or similar statistics or data science language
• Knowledge of the wireless / telecom industry and technology sector
• Familiarity with real-time data, APIs and centralized decisioning engines
• Financial Analysis: Ability to build financial models and develop qualitative and sensitivity analyses

Qualifications

• At least 18 years of age
• Legally authorized to work in the United States

Benefits & Perks

• Competitive base salary and compensation package
• Annual stock grant, employee stock purchase plan, 401(k)
• Access to free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account, paid time off, up to 12 paid holidays
• Paid parental and family leave, family building benefits, back-up care, childcare subsidy
• Tuition assistance, college coaching, short- and long-term disability
• Voluntary AD&D, accident, life, disability, and long-term care insurance
• Mobile service & home internet discounts, pet insurance, transit programs