Business Process Optimization Programme Manager

About the Role

Key Responsibilities

• Develop detailed project plans, outlining scope, timeline, resource needs, and achievements.
• Coordinate programmes, ensuring alignment among collaborators on goals and objectives.
• Monitor progress and proactively address any issues or roadblocks.
• Maintain and improve a central hub for updates, resources, and tools.
• Provide transparency and data-driven insights for faster identification and resolution of issues.
• Measure and monitor programme outcomes and alignment to strategic organizational goals.
• Streamline Professional Services Operations processes and promote automation to enable advanced collaboration and intuitive user experience.
• Understand and optimize complex workflows.
• Facilitate events for regular collaboration and information sharing among team members.
• Cultivate positive relationships with key collaborators, understanding their needs and expectations.
• Communicate programme updates, risks, and successes to Senior leaders and team members.
• Build trust and thrive in a highly cooperative setting.
• Experience running large-scale org-wide initiatives requiring teamwork across a broad set of collaborators with varying priorities.
• Provide mentorship, support, and motivation to team members, encouraging a culture of accountability and excellence.
• Be an effective 'Change manager,' with attention to detail, problem-solving abilities, and a hardworking, ambitious, hands-on approach.
• Keep current with programme management standards, tools, and innovations by studying formally or informally, reading professional publications, networking, and joining professional organizations.
• Drive continuous improvement of tools and enablers to stay ahead of programme management needs.
• Identify potential risks and develop mitigation strategies to ensure successful project delivery.
• Proactively address issues and changes in project scope, ensuring alignment with strategic goals and expectations.
• Drive and uphold quality standards throughout project delivery.
• Manage multiple projects concurrently, balancing priorities effectively.
• Conduct regular reviews and assessments to ensure deliverables meet expectations.

Requirements

• Bachelor's degree or equivalent experience in a relevant field.
• Project Management Professional (PMP) certification or similar is a plus.
• Proven experience in project management, preferably in a consulting or professional services environment.
• Comfortable with technology; experience with Microsoft 365 (Dynamics, Copilot, Power Apps, Power BI, Power Automate), Workfront, Jira is beneficial.
• Strong desire to learn and adapt to new tools and systems.
• Effectively communicate with both technical and non-technical audiences, focusing on core concepts, benefits, and impact.
• Excellent communication, interpersonal, and leadership skills.
• Experience leading large-scale company-wide projects requiring collaboration among diverse teams.
• Effective time management across various time zones in a multicultural setting.

Nice to Have

• Experience with Microsoft 365 (Dynamics, Copilot, Power Apps, Power BI, Power Automate).
• Experience with Workfront and Jira.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Project Management Professional (PMP) certification or similar (preferred).

Benefits & Perks

• Opportunity to work on brand-new projects with leading experts.
• Collaborative and inclusive work culture that values creativity and innovation.
• Professional development and training opportunities.