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Business Program Manager III, Customer Experience, Google Cloud

Exl

Sunnyvale, CA
Full Time
Senior
158k-235k
17 days ago

Job Description

About the Role

As part of the Google Cloud Go-To-Market (GTM) strategy and operations team, you will be focused on prioritizing, designing, and executing planned programs for all go-to-market sales teams that help drive the global priorities. This entails managing programs that span across Google Cloud platform product and solution areas, industry and technical competency building, and the standardized operational pattern of the business. In this role, you will consult and collaborate with account teams and cross-functional leaders to craft and deliver curated agendas for customer engagements that will inspire, engage, and educate enterprise decision makers to drive business objectives, while providing excellent customer experiences. You'll apply your business and technical skills and your understanding of the cloud solutions and technology landscape to facilitate meaningful dialogs and demonstrations. As a Program Manager, You will lead internal and external stakeholders, driving cross-functional relationships to ensure program utilization and partnering with in-region teams to deliver excellent customer experiences globally.

Key Responsibilities

  • Scale the work of the Google Cloud GTM teams by creating, defining, running, and reporting on global cross-functional programs according to business needs.
  • Measure and report on key metrics to identify any need to change course, cancel or scale the programs effectiveness globally.
  • Communicate status and identify any obstacles and paths for resolution to stakeholders, including executive leaders, in a transparent, regular, professional, and timely manner.
  • Establish expectations and rationale on deliverables for stakeholders and contributors.
  • Provide program performance feedback to enable efficient cross-functional operations and iterate on the program effectively, rapidly, and at scale.

Requirements

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in program or project management in an enterprise, cloud, or technology environment.
  • Experience working with executive-level clients or stakeholders.

Nice to Have

  • Experience in the business technology market as a program manager in Software-as-a-Service (SaaS), cloud computing, or emerging technologies.
  • Experience with cross-functional engineering, sales, and marketing teams in cloud computing or related fields.
  • Experience managing expectations, needs, and priorities of executive internal stakeholders based on the overall goal and program success.
  • Experience working effectively on a product, team or process.

Qualifications

  • Educational background equivalent to a Bachelor's degree.

Benefits & Perks

  • US base salary range of $158,000-$235,000 plus bonus, equity, and benefits.
  • Work from the executive briefing center in Sunnyvale, California 3-5 days per week.

Working at Exl

Google Cloud accelerates every organization's ability to digitally transform its business and industry. They deliver enterprise-grade solutions leveraging cutting-edge technology and tools that help developers build more sustainably. Customers in more than 200 countries and territories trust Google Cloud as their partner to enable growth and solve critical business problems.

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Job Details

Posted AtJul 9, 2025
Job CategoryProgram Management
Salary158k-235k
Job TypeFull Time
Work ModeHybrid
ExperienceSenior

Job Skills

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About Exl

Website

google.com

Company Size

1-10 employees

Location

Sunnyvale, CA

Industry

Web Search Portals and All Other Information Services

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