CarelonRx Account Manager II (US)

About the Role

Key Responsibilities

• Cultivates/builds relationships with broker/consultant/client key decision makers through quality service.
• Influences & collaborates with internal partners to deliver best-in-class service including resolving operational issues, root cause analysis, and driving recovery efforts that directly influence account retention and growth.
• Executes client-specific operational deliverables including benefit set up, reporting, and project support as needed.
• Implements/manages contractual obligations including standard performance/operational guarantees and rebate strategies.
• Leverages data to track account performance & identify trends/opportunities for input/recommendations on client growth and retention strategies.
• Responsible for operational understanding of all Rx products & solutions.
• Supports implementation for new/existing clients and contract renewals.
• Trains/mentors lower-level Account Management staff.

Requirements

• Requires a BA/BS and a minimum of 2 years of related experience in account management, sales, or managing business/client relationships.
• Travel may be required.
• Experience or familiarity with PBM and account management preferred.
• Client-facing experience preferred.

Nice to Have

• PBM experience preferred.
• Account Management experience preferred.
• Client facing experience experience preferred.

Qualifications

• Educational background includes a BA/BS degree.

Benefits & Perks

• Comprehensive benefits package including medical, dental, and vision insurance.
• Incentive and recognition programs.
• Equity stock purchase and 401(k) contribution.
• Paid holidays and Paid Time Off.
• Short and long term disability benefits.
• Life insurance, wellness programs, and financial education resources.