Community Outreach Manager

Elevance Health

Reno, NV

Full Time

Senior

73k-109k

about 2 months ago

Job Description

About the Role

The Community Outreach Manager is responsible for developing, implementing, and managing community outreach and retention strategies to achieve marketing and retention goals by focusing on member education, outreach, and orientation. This role involves engaging members, creating community opportunities, establishing relationships with community leaders and providers, conducting community-based intake and orientation, and tracking results to meet retention targets. The position requires onsite work in Reno, Nevada, fostering face-to-face collaboration and direct engagement within the community.

Key Responsibilities

Engages members to mitigate disenrollment, resolve complex member issues, and assist in accessing correct care.
Creates opportunities with events and presentations to reach and educate the community on company programs.
Establishes and maintains relationships with community leaders, organizations, and churches, acting as a resource for organizations interested in company programs.
Establishes and maintains relationships and executes growth and retention strategies with providers within assigned territories.
Conducts community-based new member intake and orientation.
Measures and tracks results through score carding and identifies root causes to meet assigned retention targets.
Delivers presentations, attends meetings, and distributes educational materials to members and non-members.
Meets and presents to county and community officials.
Develops and manages the area budget.

Requirements

Requires a BA/BS degree in sociology, psychology, social work, public health, nursing, or related discipline.
A minimum of 5 years of related experience or equivalent education and experience.
Bilingual skills are preferred.

Nice to Have

Bilingual skills.

Qualifications

Educational background in sociology, psychology, social work, public health, nursing, or related field.
Minimum of 5 years of relevant experience.

Benefits & Perks

Comprehensive benefits package including incentive and recognition programs.
Equity stock purchase and 401(k) contribution.
Market-competitive total rewards including merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long-term disability benefits, life insurance, wellness programs, and financial education resources.

Working at Elevance Health

Elevance Health is dedicated to improving lives and communities, making healthcare simpler. The company values creating a culture that promotes personal and professional growth, driven by shared values and behaviors. They operate with a hybrid workforce strategy, emphasizing teamwork, in-person collaboration, and a commitment to diversity, equity, and inclusion. The organization prioritizes the health and safety of its associates and communities, including vaccination requirements for certain roles, and is an equal employment opportunity employer.

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