Community Engagement Manager

About the Role

Key Responsibilities

• Develop and execute a strategic outreach plan to increase client referrals across assigned territory.
• Build and maintain strong, long-term relationships with referral sources, including diagnosticians, pediatricians, and other community partners.
• Own referral and client growth targets and track key performance indicators in the CRM and other Kyo systems, including customer contacts, referrals received, and provider engagement.
• Act as a Kyo brand ambassador, effectively communicating our differentiated approach to ABA Therapy.
• Lead in-person meetings, presentations, and networking opportunities to expand Kyo's visibility and credibility.
• Identify and attend local events, such as walks, resource fairs, and other community gatherings, to increase Kyo's brand recognition and foster new partnerships.
• Collaborate on territory management with internal customers, including Regional Directors or other administrative partners within Kyo.
• Regularly report progress to the Director of Community Partnerships and contribute insights for continuous improvement.

Requirements

• Bachelor's degree required, preferably in healthcare, marketing, or communications.
• 2+ years of experience in sales, business development, or customer outreach, preferably in behavioral health or ABA therapy.
• Strong relationship-building, communication, and strategic planning abilities.
• Proven ability to work independently and manage a territory effectively.
• Willingness to travel up to 20%.
• Proficiency in CRM applications, Microsoft Office/Google Suite, and data tracking for performance measurement.

Nice to Have

• Experience in behavioral health or ABA therapy is preferred.

Qualifications

• Bachelor's degree in healthcare, marketing, or communications.

Benefits & Perks

• Medical, vision, dental, and life insurance.
• 401(k) retirement plan and cell phone stipend.
• Vacation (19 days of PTO per year) and holiday pay (10 days per year).
• Employee Assistance Program to support personal and professional well-being.