Community Outreach Manager

About the Role

Key Responsibilities

• Engages members to mitigate disenrollment, resolve complex member issues, and assist in accessing correct care.
• Creates opportunities with events and presentations to reach and educate the community on company programs.
• Establishes and maintains relationships with community leaders, organizations, and churches, acting as a resource for organizations interested in company programs.
• Establishes and maintains relationships and executes growth and retention strategies with providers within assigned territories.
• Conducts community-based new member intake and orientation.
• Measures and tracks results through score carding and identifies root causes to meet assigned retention targets.
• Delivers presentations, attends meetings, and distributes educational materials to members and non-members.
• Meets and presents to county and community officials.
• Develops and manages the area budget.

Requirements

• Requires a BA/BS degree in sociology, psychology, social work, public health, nursing, or related discipline.
• A minimum of 5 years of related experience or equivalent education and experience.
• Ability to develop and maintain community relationships and execute outreach strategies.
• Strong communication and presentation skills.
• Ability to measure and analyze program results and identify root causes.

Nice to Have

• Bilingual skills preferred.

Qualifications

• Educational background in sociology, psychology, social work, public health, nursing, or related fields.
• Minimum of 5 years of relevant experience.

Benefits & Perks

• Comprehensive benefits package including incentive and recognition programs.
• Equity stock purchase and 401(k) contribution.
• Market-competitive total rewards including merit increases, paid holidays, Paid Time Off, medical, dental, vision, disability benefits, life insurance, wellness programs, and financial education resources.