Community Relations Representative

Service Corp International

Lincoln, NE

Full Time

Mid Level

11 days ago

Job Description

About the Role

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! The Community Relations Representative promotes programs and develops community relationships for the funeral home, cemetery, crematory, or a combination of these facilities by actively participating in community service organizations, activities, and outreach programs. They develop and maintain relationships with client families, hospice agencies, local religious groups, geriatric service providers, educational institutions, hospice organizations, and other key community leaders.

Key Responsibilities

Promote brand awareness
Establish and maintain positive relations with local government agencies, law enforcement, hospitals, Chambers of Commerce, physicians groups, and local law firms
Acquire approved memberships and participate actively in selected community organizations
Communicate with management to ensure all company initiatives are followed and conveyed through community involvement
Present educational seminars, public speaking engagements, tours of funeral home and cemetery facilities in cooperation with a licensed funeral director
Determine and prioritize community involvement in senior citizen programs, school programs, church programs, and local activities
Network within the community to assist management in locating and recruiting potential candidates for employment
Control expenditures in line with budget and obtain management approval before disbursement
Respond to requests for funeral, cremation, and related information at the location or via telephone
Arrange public speaking engagements with local schools, colleges, and religious organizations
Occasionally assist with management and leadership of funeral, memorial, and other services or ceremonies as requested

Requirements

High School Diploma or equivalent
3-5 years experience in Funeral Services Industry
Previous experience working in a community relations or event organizing role is preferred
Previous customer service and/or sales experience is required
Completion of a diploma training program at a college or technical school specializing in funeral service or mortuary science is an asset
Relationship building and management skills including above average communication skills
Knowledge of computer and some software
Problem solving skills
Ability to multi task and set priorities
Professional and team player
Sensitivity to challenges faced by grieving families
Ability to relate well with people of diverse backgrounds
High level of compassion and integrity