Consultant Experience Specialist

About the Role

Key Responsibilities

• Create and distribute new hire welcome gifts each week to all upcoming starts and meet and greet new hires virtually or in person, setting expectations around the partnership.
• Facilitate incoming questions or concerns from consultants, directing them to appropriate resources or providing answers about assignment logistics, onboarding, or social events.
• Maintain regular in-person and virtual contact with consultants to build relationships and ensure engagement.
• Send out communications for Dexian-sponsored events and promote awareness of company updates.
• Provide opportunities for consultants to interact through virtual and in-person lunches, user group events, dinners, happy hours, tailgating functions, and other out-of-office events.
• Plan and attend events to ensure alignment with Dexian branding and visibility.
• Develop relationships with industry and community organizations to increase visibility for Dexian and its consultants.
• Get to know consultants professionally and personally to foster better relationships and understanding.
• Remain visible and available to consultants to ensure they are aware of available resources.
• Build business intelligence from consultants that may lead to hot leads, referrals, or new job opportunities.
• Serve as a champion for the Redeployment Program, including gifting efforts and recognition initiatives.
• Track and recognize consultants' professional and personal accomplishments, including sending condolences, congratulatory gifts, and birthday acknowledgements.
• Plan and execute events to foster a sense of community and recognition among consultants, such as tailgates, group lunches, quarterly outings, and holiday functions.
• Attempt to gain hot leads and referrals during interactions with a minimum of 2 per week.
• Assist in redeployment responsibilities, reward program management, and preparing consultant gifts as needed.
• Partner with the marketing team to plan recognition events, create invitations, and order marketing materials.
• Assist in survey communication, data collection, and gathering information for the Consultant Panel.
• Interact with leadership at all levels and may require working after hours for special events or situations.

Requirements

• Bachelor's degree in Hospitality, Business, Communication, or equivalent education and experience.
• 5+ years of experience in customer service, hospitality, recruiting support, or program support/coordination.
• Ability to speak confidently in front of large groups.
• Strong culture of execution, operational excellence, and accountability.
• Excellent written, verbal, analytical, and communication skills.
• Excellent planning and organization skills, with the ability to manage projects from inception to completion.
• Expert problem solver capable of finding solutions using available resources and thinking outside the box.
• Strong interpersonal and relationship management skills.
• Team player with the ability to accept advice and collaborate effectively.
• Ability to adapt professionally to unexpected changes in schedule and tasks.
• Professional appearance, demeanor, and approach to work.
• Ability to multi-task and work at a fast pace while prioritizing tasks.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Desire to learn and exercise good judgment and discretion in work.

Nice to Have

• Experience in a similar role supporting consultants or clients.
• Experience with event planning and community engagement.
• Knowledge of the staffing or IT industry.

Qualifications

• Bachelor's degree in Hospitality, Business, Communication, or equivalent education and experience.
• 5+ years' experience in customer service, hospitality, recruiting support, or program support/coordination.

Benefits & Perks

• Competitive base salary, to be determined based on experience.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Employer-paid short-term disability.
• Voluntary life insurance.
• Unlimited paid time off.
• Opportunities for professional growth and development.