Digital Experience Manager

HMSHost

Bethesda, MD

Full Time

Senior

101k-118k

2 days ago

Job Description

About the Role

The Digital Experience Manager enhances and deploys in-store technologies ensuring a seamless and consistent user and visual experience across multiple digital platforms. This role involves overseeing digital solutions, collaborating with cross-functional teams, and implementing marketing and loyalty programs to drive revenue and operational efficiency within the hospitality, food & beverage, and retail industries at airport locations.

Key Responsibilities

Accountable for enabling digital technology to drive performance and enhance operational efficiency
Oversees the implementation of enablement tools, including modern AI tools, that enhance the visual experience
Serves as a key liaison and partner to cross-functional team members to improve and integrate the User Experience across all digital platforms including self-order kiosk, QR codes, and other order and pay platforms
Implements marketing and loyalty programs ensuring consistent UX/UI experience across digital platforms and omni-channel experience, complies with promotional activity, drives revenue, and interacts with support teams
Monetizes and enhances the digital environment where possible, exploring opportunities for ad revenue
Develops creative strategies to increase revenue, and implements new operations digital solutions in conjunction with airport-specific strategic initiatives
Creates and manages digital toolkit; tracks RFP digital/marketing initiatives and deliverables
Communicates operational implications of implementing digital initiatives and tools, and suggests solutions and process improvements

Requirements

The combination of education and professional experience must exceed 5 years
Preferred 2 years of experience supervising or influencing a team of professionals engaged in executing digital business solutions, operations, or process management
Requires 5 years of experience engaged in developing and delivering digital business solutions, operations, or process management
A bachelor's degree in a related field can count for 3 of the 5-year requirement
3-5 years of Hospitality, Food & Beverage, and/or Retail industry experience
Demonstrated understanding of the business industry & IT strategies
Proven experience executing and implementing wired and cloud-based technology solutions
Experience with AI tools and digital ad management is a plus
Ability to navigate project scope with an understanding of drivers of growth and profitability
Strong communication skills to present plans and initiatives to stakeholders including airport authorities, operations, and brands
Business acumen with a long-term digital management planning mindset
Experience creating and maintaining positive work environments through coaching, developing, and leading teams

Nice to Have

Experience with AI tools and digital ad management

Qualifications

Bachelor's degree in a related field (counts towards 3 of the 5-year experience requirement)

Benefits & Perks

Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
401(k) retirement plan with company match
Company paid life insurance
Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program - refer a friend and earn a bonus

Working at HMSHost

Avolta, including Dufry, HMSHost, Hudson, and affiliates, is an equal opportunity employer committed to ensuring equal employment opportunity in all aspects of employment. The company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members regardless of race, color, creed, age, religion, sex or gender, gender identity or expression, sexual orientation, national origin, disability, military service and veteran status, and other protected characteristics.

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