Senior Analyst - BCG Vantage, Generative AI & Bionic Customer Engagement

The Boston Consulting Group

Paris, TX

Full Time

Senior

4 days ago

Job Description

About the Role

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Key Responsibilities

Partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact.
Conduct research to support offer development and go-to-market strategies.
Build and deploy client diagnostics to scope customer experience innovations and improvements.
Contribute to proposals and client workshops in collaboration with consulting teams.
Conduct quantitative and qualitative analyses to demonstrate the business impact potential of Generative AI & Bionic Customer Engagement solutions.
Perform competitor and market research to communicate the value proposition and impact of Deep AI solutions.
Identify opportunities to build diagnostic and data assets to baseline client capabilities in Generative AI & Bionic Customer Engagement.

Requirements

Currently in a product marketing or sales enablement role at a Generative AI / Personalization / CX Orchestration Technology vendor.
Highly knowledgeable about CX Orchestration, Personalization, Generative AI, Next Best Action / Offer technologies.
Experience across multiple service sectors such as telecoms, banking, utilities, insurance, or government.
Experience in client-facing roles including consulting, sales, or account management, with skills in product demonstrations and solution design workshops.
Ability to conduct research to develop business cases and estimate the 'size of the prize'.
Experience in scoping AI, automation, and digital solutions to transform customer engagement.
Proficiency in working collaboratively in virtual team environments.
Familiarity with agile ways of working.
Flexibility, curiosity, and a creative mindset.
Ability to navigate complexity and ambiguity.
At least 2+ years of consulting experience in relevant sectors or topics, or 3+ years of industry experience with 4-6+ years preferred.
Bachelor's Degree required; advanced degree preferred.
Fluency in English; fluency in French, German, or Italian is highly preferred.
Strong business acumen and problem-solving skills.
Excellent written and verbal communication skills.

Nice to Have

Fluency in additional languages such as French, German, or Italian.
Experience in sectors like telecom, retail, banking, insurance, or travel.

Qualifications

Bachelor's Degree (advanced degree preferred).
2+ years of consulting experience or 3+ years of relevant industry experience.

Working at The Boston Consulting Group

BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative careers. We value collaboration, innovation, and delivering measurable impact for clients.

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