CONTRACT - Bilingual Social Media Operations Specialist (Japanese)

About the Role

Key Responsibilities

• Acts as a liaison between Nintendo of America (NOA) and Nintendo Company Ltd. (NCL) for cross-departmental and global initiatives such as Nintendo Today! and Nintendo Directs.
• Interacts with internal and global Nintendo departments to exchange complex information and provide essential communication related to assigned activities.
• Partners with internal and global teams to collect project information, specifications, and asset availability necessary for promotional support and project workflows.
• Maintains and manages a central information system that tracks projects, calendars, process tasks, and resources.
• Develops recommendations for social media process improvements, resolves issues, and executes these improvements.
• Documents and evolves team processes to enhance efficiency in social media campaign production and publishing.
• Maintains and optimizes the backend of NOA's social media channels, including credential management and troubleshooting technical issues.
• Partners with analytics teams to ensure social campaign tagging (e.g., UTM parameters) is consistent and measurable.
• Provides English and Japanese translations for email communications between NOA and NCL.
• Prepares and translates collaboration materials such as documents and presentations in English and Japanese.
• May interpret real-time communication during meetings (virtual and on-site) in English and Japanese.

Requirements

• Minimum of 2-4 years of social marketing and operational experience.
• Strong understanding of all social media platforms, including backend operations like Meta Business Portfolio.
• Excellent business communication skills in English and Japanese.
• Excellent project management, facilitation, and analytical skills.
• Proven experience using negotiation skills to drive collaboration across stakeholders to ensure timely project execution.
• Knowledge of project management techniques, including issue resolution, milestone tracking, and risk management.
• Ability to work effectively in a fast-paced, confidential environment with fluctuating priorities and deadlines.
• Intermediate to advanced proficiency in Microsoft Office, including SharePoint and Planner.
• Video gaming or entertainment industry experience is a plus.

Nice to Have

• Video gaming or entertainment industry experience.

Qualifications

• Legal eligibility to work in the United States (Visa sponsorship not available).

Benefits & Perks

• Paid holidays, sick time, 401(k).
• Benefits may include medical, dental, and vision insurance.
• Additional benefits such as life and AD&D insurance, disability insurance, health and dependent care spending accounts, transportation benefits, employee assistance program, paid sick leave, and up to 6 paid holidays per year.