CONTRACT - Bilingual Social Media Operations Specialist (Japanese)

About the Role

Key Responsibilities

• Acts as a liaison between Nintendo of America (NOA) and Nintendo Company Ltd. (NCL) for cross-departmental and global initiatives such as Nintendo Today! and Nintendo Directs.
• Interacts with internal and global Nintendo departments to exchange complex information and provide essential communication related to assigned activities.
• Partners with internal and global teams to collect project information, specifications, and asset availability necessary for promotional support and project workflows.
• Maintains and manages a central information system that tracks projects, calendars, process tasks, and resources.
• Develops recommendations of social media improvement initiatives to resolve identified issues and executes process improvements.
• Documents and evolves team processes to improve efficiency across social media campaign production and publishing.
• Maintains and optimizes the backend of NOA's owned social media channels, including credential management and technical troubleshooting issues.
• Partners with analytics teams to ensure social campaign tagging (e.g., UTM parameters) is consistent and measurable.
• Provides English and Japanese translations for email communications between NOA and NCL.
• Prepares and translates collaboration materials (documents, presentations) in English and Japanese.
• May interpret real-time communication during meetings (virtual and on-site) in English and Japanese.

Requirements

• Proficiency in both English and Japanese languages, including translation and interpretation skills.
• Experience with social media management, including backend maintenance and technical troubleshooting.
• Ability to develop and implement social media process improvements.
• Strong communication skills for internal and external collaboration.
• Experience in managing information systems or project tracking tools.
• Ability to work effectively in a cross-cultural, international environment.

Nice to Have

• Experience with social media analytics and campaign tagging (e.g., UTM parameters).
• Experience in a gaming or entertainment industry environment.
• Familiarity with project management tools and workflows.

Qualifications

• Proficiency in English and Japanese languages.
• Experience with social media channels and technical troubleshooting.
• Strong communication and collaboration skills.

Benefits & Perks

• Not specified in the description.