CRM Marketing Campaign Coordinator

About the Role

Key Responsibilities

• Assist with the planning and executing customer marketing campaigns across various channels, including email, social media, and in-store promotions.
• Create and curate engaging content for marketing campaigns, such as email newsletters, social media posts, and website content.
• Maintain customer databases and ensure data accuracy and integrity.
• Track and analyze campaign performance metrics to identify areas for improvement.
• Prepare reports and presentations on campaign results and key insights.
• Coordinate with vendors and internal teams to ensure the timely delivery of marketing materials and resources.
• Provide administrative support to the Customer Marketing team, including scheduling meetings, managing calendars, and processing invoices.
• Assist with market research and competitive analysis.
• Troubleshoot issues with the Braze team and within the Braze platform.

Requirements

• Bachelor's degree in marketing, communications, or related field.
• 1-3 years of experience in a marketing support role.
• Experience with content creation, social media management, or email marketing is a plus.
• Familiarity with the QSR industry is a plus.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with marketing automation tools and customer marketing systems.
• Ability to work independently and as part of a team.
• Detail-oriented and able to manage multiple projects simultaneously.
• Understanding of marketing principles and customer engagement strategies.
• Proactive problem-solving skills and ability to troubleshoot.
• Ability to develop and maintain positive business relationships and influence leaders at varying levels.

Nice to Have

• Experience with content creation, social media management, or email marketing.
• Familiarity with the QSR industry.