Customer Development Manager Job Details | Nestle Operational Services Worldwide SA

About the Role

Key Responsibilities

• Detailed understanding of the Customers go-to-market model including Category Management strategy.
• Deliver target Budget plan and new product distribution goals.
• Execute our brand and category growth strategy that align with the customer.
• Identify new opportunities for growth; develop and implement strategic written sales plans in accordance with corporate goals.
• Maintain clear understanding of customer objectives and with key personnel to manage execution and measure results.
• Relationship management with account cross functional areas, Corporate and divisions. Ongoing meetings and access to Director and VP of merchandising.
• Foster and grow existing and new relationships within account, gaining a deep understanding of current and potential future needs of our customers.
• Educate our business partners on our products, retail goals, and measurement of success.
• Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, etc.
• Manage daily business in partnership with customers, including: UPC product/item setup, maintenance, logistics and inventory management.
• Sell-in new products and all promotions to qualified retailers; ensure full-line distribution of products (new & existing items).
• Work with customers to implement Retail initiatives and monitor Retail standards.
• Ongoing contract management that focuses on strategic alignment and designed to strengthen both the customer and Nestlé Health Science's market position.
• Input data into Osprey Trade Management system, manage trade funds, and perform sales forecasting activities.
• Conduct monthly reporting, sales analytics, and insights to maximize sales efficiency.
• Perform other duties as required.
• Manage P&L within respective account coverage.

Requirements

• Bachelor's Degree in business or related field preferred.
• At least 5 years of experience with at least 2 years managing large customers.
• Experience in sales within Grocery, Drug, and/or Mass retail channels.
• Strong relationships at Buyer, Director Merchandising Manager level, with preferred VP connection.
• Experience in consumer goods and Vitamins and Nutritional supplements is highly preferred.
• Prior experience using syndicated data to determine customer needs and establish effective pricing and promotional activities.
• Comfortable traveling approximately 25% of the time to client sites and NHS offices.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Strong organizational, written, and oral communication skills.
• Ability to work independently, meet deadlines, and multi-task.
• Deep understanding of the assigned Customer and demand creation planning.
• Strong financial acumen and P&L management skills.
• Knowledge of NHS Osprey Trade Planning Tool.

Nice to Have

• Knowledge regarding Project Management and experience managing projects in a fast-moving environment.
• Relationship management experience and mindset to build initiatives that deliver on goals.
• Strong cross-functional relationship skills with assigned accounts.
• Experience with ADUSA: Hannaford, Stop & Shop, The Giant Company.
• Experience with Regional Foods Grocery, particularly SEG.

Qualifications

• Bachelor's Degree in business or related field (preferred).
• At least 5 years of experience managing large customers (ideal).

Benefits & Perks

• Performance-based incentives and a competitive total rewards package.
• Includes a 401k with company match, healthcare coverage, and other benefits.
• Final compensation varies based on knowledge, skills, abilities, and geographic location.