Customer Product Growth Specialist

About the Role

Key Responsibilities

• Engage with customers to promote product features and benefits, encouraging product adoption and usage.
• Provide expert support and guidance to customers to ensure their satisfaction and success with our products.
• Identify opportunities for customer growth and retention through proactive communication and tailored solutions.
• Collaborate with sales and marketing teams to develop strategies that enhance customer engagement.
• Maintain detailed records of customer interactions and feedback to inform product development and service improvements.

Requirements

• Excellent communication and interpersonal skills to effectively engage with customers.
• Strong understanding of product features and benefits, with the ability to explain technical information clearly.
• Experience in customer service, sales, or related roles that involve client interaction.
• Ability to analyze customer needs and identify opportunities for growth.
• Proficiency in CRM software and other relevant tools.

Nice to Have

• Previous experience in a technical or product-focused customer support role.
• Knowledge of the plumbing, HVAC, or related industries.
• Bilingual abilities or multilingual communication skills.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Relevant experience in customer engagement or support roles.

Benefits & Perks

• Competitive salary package.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.