Customer Server, Sr. Program Manager

About the Role

Key Responsibilities

• Understand security architecture, industry PSIRT and CVE processes.
• Work with the BU and PSO PSIRT teams to develop an end-to-end customer support process including scoping, impact, mitigation, and customer notification of PSIRT related issues.
• Develop and present PSIRT related communications to customers.
• Chair PSIRT related internal and external meetings.
• Implement a robust and comprehensive process to track all customer programs/designs across accounts including objectives, schedules, key milestones and checkpoints, risks and issues.
• Drive execution of all programs across the product lifecycle, ensuring new product launches on time with quality.
• Synthesize information and produce materials to communicate effectively with internal stakeholders at all levels.
• Understand the EPYC roadmap, product capabilities, and key technologies, and partner with PAE counterparts for planning and enablement activities.
• Deliver technical documentation and collaterals to customers in conjunction with internal teams.
• Act as a customer advocate to ensure customer needs are understood and factored into operations and decisions.
• Build and maintain a broad network across accounts to facilitate communication, early problem detection, and proactive issue resolution.
• Identify and drive opportunities for closer partnership with customers, such as co-design, co-validation, or new working models.

Requirements

• 10 years of relevant industry experience in CPU and Data center markets, including a foundation in engineering.
• At least 5 years leading large and complex programs.
• Proven ability to deliver products successfully within a cross-discipline and cross-geography working model.
• Bachelor's degree in computer engineering, Computer Science, or Electrical Engineering.
• Formal Project Management education, PMP certified.

Nice to Have

• Experience with customer-facing roles and PSIRT processes.
• Knowledge of security architecture, industry PSIRT, and CVE processes.
• Experience supporting AMD EPYC or similar server products.

Qualifications

• Bachelor's degree in computer engineering, Computer Science or Electrical Engineering.
• Formal Project Management education, PMP certified.

Benefits & Perks

• AMD benefits at a glance.