Customer Success Manager, Google Marketing Platform
BrandFlourish Enterprise
Job Description
About the Role
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. We empower clients to explore and reach new heights in an AI-driven world, by selling and architecting sustainable Google Marketing Platform solutions that accelerate the next wave of business growth. Google's Large Customer Sales teams are strategic partners and industry thought leaders to the world's leading brands and agencies, focusing on helping these players navigate industry shifts and drive outsized business performance through Google's advertising solutions across Search, YouTube, Measurement, and more.
Key Responsibilities
- Maintain deep relationships with agency clients, understand their tests and needs in order to better enable their success with our tools.
- Lead scaled trainings, product sessions, and account-specific activation sessions in partnership with AE to drive business or platform/feature adoption and error mitigation.
- Hold office hours for optimization and implementation recommendations and answer Agency inbound questions re: platforms usage and features and escalate to resolve technical roadblocks.
- Drive business by supporting agencies in building and launching effective media campaigns and create learning agendas for client onboarding and ongoing enablement.
- Build and maintain a strong knowledge of Google Marketing Platform product capabilities, how they integrate with one another and increasingly how they work with Google Cloud.
Requirements
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.
- Experience in digital advertising sales, platform sales, product marketing, or product/project management.
- Experience in marketing with Google Ads, Google Analytics, and third-party measurement and App platforms.
- Experience in video, display, app, and social advertising solutions.
- Experience working for or with agencies.
- Ability to build and develop customer relationships and present solutions, win in business situations.
- Excellent leadership in cross-functional or heavily matrixed organizations with desired results.
Nice to Have
- Experience in digital advertising sales, platform sales, product marketing, or product/project management.
- Experience in marketing with Google Ads, Google Analytics, and third-party measurement and App platforms.
- Experience in video, display, app, and social advertising solutions.
- Experience working for or with agencies.
Qualifications
- Bachelor's degree or equivalent practical experience.
Benefits & Perks
- US base salary range of $103,000-$148,000 + bonus + equity + benefits.
- Additional benefits as offered by Google.
Working at BrandFlourish Enterprise
The role emphasizes innovation, strategic thinking, collaboration, and a customer-centric approach. Google values a dynamic environment where employees act like owners, adapt quickly to change, and strive to deliver extraordinary results for clients and the company.
Job Details
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About BrandFlourish Enterprise
Website
google.com
Company Size
1-10 employees
Location
Chicago, IL
Industry
Web Search Portals and All Other Information Services
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