Director of Client Success-Southeast
R1 RCM
Job Description
About the Role
R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. The Client Experience Director (CXD) will serve as one of the primary points of contact for all day-to-day activities within the Client Experience Team. The CXD will be responsible for establishing trusted relationships with their assigned clients, and when appropriate expand our partnerships through selling new solutions. This person will be responsible for providing support to the Client Experience Team to which they are assigned as well as collaborating across various departments within R1 to drive high client satisfaction and safeguard client retention.
Key Responsibilities
- Manage client relationships and serve as a primary point of contact for assigned clients.
- Collaborate with other R1 functions to ensure operational excellence and client satisfaction.
- Lead client business reviews and meetings, including creating and presenting reports.
- Introduce and sell new solutions to existing clients, including meeting a target sales quota.
- Document the client experience in CRM systems.
- Drive high Net Promoter Score (NPS) results across the client portfolio.
- Ensure mutual understanding of goals, objectives, and action plans related to client revenue and business growth.
- Participate in contracting and contract renewal processes.
- Contribute to regional and client-level strategic planning.
- Assist in the implementation of new solutions and onboarding of new clients.
- Follow best-practice account management and client experience methodologies.
Requirements
- 4+ years of account management, client experience management, and/or revenue cycle operations consulting experience working with Director-level partners.
- Healthcare revenue cycle and revenue integrity experience working with acute care provider organizations.
- Outstanding organization and prioritization skills.
- Exceptional written and verbal communication skills.
- Bachelor's degree.
- Proficiency with Microsoft Office, including basic to intermediate Excel functions, and CRM application use (preferred: Salesforce).
- Ability to travel up to 40%.
Nice to Have
- Experience working with Salesforce CRM.
Benefits & Perks
- Competitive salary range of $112,718.72 - $187,269.24 per year.
- Opportunity to learn, collaborate across groups, and explore new career paths.
- Contributing to meaningful work that impacts communities around the world.
- Work environment that values going beyond expectations to drive customer success and improve patient care.
- Comprehensive benefits package (details at http://go.r1rcm.com/benefits).
Working at R1 RCM
R1 RCM Inc. is dedicated to equal employment opportunity and fostering a workplace free from harassment. The company emphasizes shared expertise, innovation, and community impact, encouraging associates to contribute, think boldly, and create meaningful work. The organization values continuous learning, collaboration, and making a difference in the healthcare industry.
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About R1 RCM
Website
r1rcm.com
Location
Chicago, IL
Industry
Administrative Management and General Management Consulting Services
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