Sr Managed Services Consultant

Sprinklr

Full Time

Senior

101k-168k

6 days ago

Job Description

About the Role

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. The company is committed to creating a culture where employees feel like they belong, are happier, and their contributions matter, emphasizing diversity, continuous learning, and employee well-being.

Key Responsibilities

Ensure customers gain maximum value from the platform.
Translate customer needs into Sprinklr solutions.
Optimize configurations and manage change throughout the customer lifecycle.
Serve as the primary contact for stakeholders.
Drive upsell and cross-sell opportunities.
Provide training and identify areas for product improvement.

Requirements

5+ years of experience in managed services or tech consulting, specifically in advertising, CCaaS, or cloud contact centers.
Strong knowledge of paid advertising strategies and platforms (Google Ads, HubSpot, AdRoll, etc.).
Experience with web technologies, CRM, SaaS platforms, or digital marketing across social platforms.
Hands-on experience with system configuration, troubleshooting, and performance optimization.
Excellent communication and problem-solving skills.

Nice to Have

Experience with social media management software.
Multilingual skills (Spanish, Portuguese, etc.).
Marketing & advertising certifications.

Qualifications

Experience with system configuration, troubleshooting, and performance optimization.

Benefits & Perks

Comprehensive health plans and well-being programs.
Financial protection for employees and their families.
Discretionary bonus plan, commission plan, and/or equity plan depending on role.
401k plan with 100% vested company contributions.
Flexible paid time off, holidays, and generous caregiver and parental leaves.
Life and disability insurance.
Health benefits including medical, dental, vision, and prescription coverage.

Working at Sprinklr

Sprinklr is dedicated to fostering a culture of belonging, diversity, and continuous learning. The company emphasizes employee well-being through daily meditation breaks, virtual fitness, and access to LinkedIn Learning. Sprinklr values innovation, creativity, and success through inclusivity and respect, aiming to be the world's most loved enterprise software company.

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