Data Center Operations Technician II - Day Shift (DE1) (1700)

About the Role

Key Responsibilities

• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner.
• Manage remote hands and work order completion processes.
• Mine cables without disrupting existing services in the facility.
• Participate in infrastructure projects including internal and customer cage and cabinet build-outs, overhead installations, and rack and stack activities.
• Navigate and utilize a CMMS system and follow developed procedures to solve problems.
• Assist in asset and consumable inventory management and ensure proper labeling of all equipment.
• Ensure processes are completed in a timely manner according to Service Level Agreements (SLAs) and upload data to internal systems.
• Monitor and respond to abnormal conditions in mechanical, electrical, fire protection, telecom, and security systems.
• Follow directions from senior technicians regarding daily activities.
• Provide physical security within the premises and respond to security alarms and breaches.
• Escalate incidents and prepare report documentation.
• Provide exceptional customer service and support on a daily basis.
• Conduct regular facility and security tours, documenting and responding to issues.
• Manage loading dock shipping and receiving operations.
• Assist in system management to prevent unplanned outages.
• Adhere to CoreSite’s Principles of Operational Excellence and culture.

Requirements

• Basic knowledge of telecommunications and data center operating procedures.
• Skills in security operations, troubleshooting, and first responder duties.
• Knowledge of fire watch, safety protocols, and causality response.
• Understanding of basic telecom best practices, data center architecture, copper and fiber installation, transmission methods and media, electrical theory.
• Experience with customer service and customer interaction.
• Ability to manage building systems including mechanical, electrical, security, and telecom equipment.
• Familiarity with cable termination, testing, and infrastructure build-outs.
• Proficiency in using a CMMS system and following established procedures.
• Ability to monitor and respond to facility system alarms and abnormal conditions.
• Good communication skills for incident escalation and report writing.
• Physical ability to perform tasks such as cable mining, rack and stack, and security tours.

Nice to Have

• Experience with managing security hardware and CCTV systems.
• Knowledge of transformers, PLCs, generators, switchgear, UPS systems, PDU's, chilled water systems, CRAC/CRAH, and sprinkler systems.
• Experience working in a data center environment during swing shifts.

Qualifications

• Not explicitly specified; implied experience or skills in data center operations and technical systems.

Benefits & Perks

• Not specified in the description.