Data Center Technician IV - Day Shift (NY2) (1701)

About the Role

Key Responsibilities

• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems including Electrical, Mechanical, Communications, Building Monitoring and Control.
• Track and trend operational characteristics to ensure optimal performance.
• Mentor junior staff members to develop their skills and knowledge.
• Work with the site Data Center Manager to track and complete an aggressive preventive and predictive maintenance schedule.
• Ensure data center operates at maximum operational efficiency by analyzing existing conditions, recommending new technologies, and improving overall efficiency and cost reduction.
• Manage systems to avoid unplanned, customer-impacting outages.
• Manage the data floor and back of house mechanical loading capacity to ensure cooling system efficiency.
• Provide applied mechanical and integrated control expertise for the entire data center.
• Serve as a technical expert regarding fire and electrical codes.
• Develop procedures for preventative or corrective maintenance activities.
• Assist Data Center Manager with database management of maintenance discrepancies and resolve site issues based on priorities.
• Manage Trouble Tickets and Work Order Completion processes.
• Participate in infrastructure projects such as cage build-outs, overhead installations, and rack and stack.
• Navigate and utilize a CMMS system.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management and ensure proper equipment labeling.
• Ensure processes are completed in a timely manner according to SLAs and data is uploaded to the OSS.
• Provide physical security within the premises.
• Deliver day-to-day exceptional customer service and support.
• Escalate incidents and prepare report writing.
• Monitor the building fire alarm system.
• Conduct regular facility and security tours, documenting and responding to issues.
• Adhere to CoreSite's Principles of Operational Excellence, culture, and guiding principles.

Requirements

• Expert knowledge of data center electrical, mechanical, fire life safety systems, and communications infrastructure.
• Ability to operate, monitor, and respond to abnormal conditions in facilities systems.
• Experience with managing mechanical systems such as chilled water, HVAC units, and humidification systems.
• Knowledge of electrical/critical power distribution from utility/generator switchgear through UPS systems.
• Familiarity with fire life safety systems including wet and pre-action sprinkler systems and detection devices.
• Experience managing communications infrastructure including IFD/MDF/MMR, structured cabling, and customer space management.
• Ability to work from 7:00 am to 3:30 pm EST Monday through Friday for the NY2 day shift.
• Strong technical ability and innovative thinking to improve operational efficiency and cost reduction.
• Knowledge of fire and electrical codes.
• Experience with CMMS systems and troubleshooting procedures.
• Ability to manage and track maintenance activities and equipment labeling.
• Excellent customer service skills and ability to handle incident escalation.

Nice to Have

• Experience with infrastructure projects such as cage build-outs and overhead installations.
• Experience with database management of maintenance discrepancies.
• Knowledge of integrated systems and IT.

Qualifications

• Not explicitly specified in the description.

Benefits & Perks

• Not specified in the description.