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Data Scientist - Cognitive AI

Charles Schwab

Austin, TX
Full Time
Mid Level
13 days ago

Job Description

About the Role

Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s). Are you all about leveraging data to provide customers better products and grow business? We are looking for qualified candidates to design and implement scalable data-driven solutions for dynamic financial products, deliver business insights from unstructured data with clear narratives and creative visualizations, and partner closely with the data infrastructure and platforms teams to develop tools and automation. We have a large and diverse set of data, sourced from our extensive client base and huge volume of transactions across multiple channels. This is a great opportunity to apply your craft as a data scientist while working with business partners to drive data-driven solutions. The Schwab Cognitive AI team leads the development, deployment, and maintenance of AI/ML solutions powered by advanced NLP and NLU technologies. Our work supports hundreds of products and serves millions of financial clients across Schwab's business ecosystem. As the core data science and model development team, we specialize in applying state-of-the-art techniques in natural language processing and understanding to deliver scalable, intelligent solutions. As a Manager, AI & Data Science - Cognitive AI, you will work collaboratively with a team of product managers, data scientists, and engineers, throughout the project lifecycle including data extraction and preparation, design and implementation of algorithms, and creating solutions that solve real world problems in the following areas.

Key Responsibilities

  • Design and implement scalable data-driven solutions for dynamic financial products.
  • Deliver business insights from unstructured data with clear narratives and creative visualizations.
  • Partner closely with data infrastructure and platform teams to develop tools and automation.
  • Work collaboratively with product managers, data scientists, and engineers throughout the project lifecycle.
  • Handle data extraction and preparation, including cleaning, lemmatization, and building high-quality corpora.
  • Build and refine NLP and NLU models, including intent extraction, sentiment analysis, and query expansion.
  • Train and iteratively improve intent classification systems using labeled data and user feedback.
  • Apply statistical methodologies such as hypothesis testing, Bayesian inference, and experimental design to evaluate models.
  • Design and deploy machine learning solutions, including classical algorithms and transformer-based architectures.
  • Fine-tune and evaluate encoder models using techniques like LoRA, PEFT, quantization, and knowledge distillation.
  • Apply Graph Neural Networks to build scalable recommendation systems and uncover relationships in data.
  • Architect ML workflows using MLflow and integrate with CI/CD pipelines on cloud platforms.
  • Optimize and scale training on GPU clusters using distributed training frameworks.
  • Bridge the gap between technical outputs and business needs, translating analytics into actionable insights.
  • Engage proactively with cross-functional teams to align AI/ML strategies with organizational goals.

Requirements

  • Master's degree in Statistics, Mathematics, Computer Science, Operations Research, Engineering or similar quantitative field.
  • 7+ years of experience in NLP/NLU, building both classical and transformer-based models (e.g., BERT, RoBERTa).
  • 7+ years of experience with advanced proficiency in Python, Pytorch, Tensorflow, Hugging Face transformers and scikit-learn.
  • 4+ years of deep understanding of transformer architectures, pretraining vs. fine-tuning, attention mechanisms and encoder models.
  • 7+ years of experience in statistics, including A/B testing, hypothesis testing, and Bayesian methods.
  • 7+ years of experience applying classical ML (e.g., XGBoost, Random Forests) and deep learning, including Graph Neural Networks.
  • 4+ years of experience working with messy, unstructured, and multi-source text data and building high-throughput data processing pipelines.
  • 2+ years of experience in model deployment using GCP, Kubernetes and model serving frameworks.
  • 4+ years of experience using MLOps best practices, including versioning, monitoring, model drift detection, and retraining triggers.

Nice to Have

  • Graduate degree in Statistics, Mathematics, Computer Science, Operations Research, Engineering or similar quantitative field.
  • Experience with Agentic AI, LLM orchestration frameworks (Langchain, Llamaindex etc.).
  • Exposure to Google Dialogflow or other conversational AI platforms.
  • Experience in Dataiku, Streamlit, Flask or Dash for quick prototyping.
  • Experience working in a regulated industry.
  • Sharp business acumen, able to align technical solutions with strategic goals.
  • Demonstrated leadership mindset, with a bias for action, critical thinking, and a deep dive mentality.

Qualifications

  • Master's degree in a relevant quantitative field.
  • 7+ years of experience in NLP/NLU and machine learning.

Benefits & Perks

  • In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

Working at Charles Schwab

We believe in innovative thought, creative problem solving, and in-office collaboration to challenge the status quo and transform the finance industry.

Apply Now

Job Details

Posted AtJul 10, 2025
Job CategoryData Science
SalaryCompetitive salary
Job TypeFull Time
Work ModeOnsite
ExperienceMid Level

Job Skills

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About Charles Schwab

Website

schwab.com

Location

Austin, TX

Industry

Portfolio Management and Investment Advice

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