Data Scientist Observability Reliability

About the Role

Key Responsibilities

• Develop and deploy predictive models using observability, ITSM, and business data to proactively identify and resolve service issues.
• Partner with engineering and operations teams to embed AI/ML capabilities into our AIOps and automation platforms.
• Architect and maintain data pipelines that feed into our experience health data lake, enabling anomaly detection, pattern recognition, and real-time insights.
• Advance our journey toward autonomous infrastructure by contributing to self-healing and event-driven automation initiatives.
• Collaborate with stakeholders to define and track metrics that measure resiliency, reliability, and service health.
• Support the evolution of our governance and analytics capabilities from manual to AI-enabled, with a focus on data quality and prediction accuracy.

Requirements

• B. S. Degree in Statistics, Mathematics, Computer Science or related field.
• Strong problem-solving skills with the ability to drive a project to conclusion.
• Excellent communication skills and the ability to translate complex data into actionable insights.

Nice to Have

• Proven experience in data science, machine learning, or applied statistics, preferably in IT operations or infrastructure domains.
• Strong proficiency in Python, R, or similar languages, and experience with data platforms (e.g., Spark, Databricks, Snowflake).
• Familiarity with observability tools (e.g., Elastic, NexThink, Prometheus, Grafana) and ITSM platforms (e.g., ServiceNow).
• Experience with cloud platforms (AWS, Azure, GCP) and infrastructure automation tools (e.g., Ansible, Terraform).

Qualifications

• Educational background with a B. S. Degree in Statistics, Mathematics, Computer Science or related field.

Benefits & Perks

• Comprehensive health plan including medical/prescription drug, vision, and dental insurance.
• No-cost short- and long-term disability, company-paid life insurance, and legal services.
• Retirement pension funded entirely by MetLife and 401(k) with employer matching.
• Group discounts on voluntary insurance products including auto, home, pet, critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP), digital mental health programs, parental leave, volunteer time off, tuition assistance, and more.