Delivery Excellence Technical Program Manager

Microsoft

Irving, TX

Full Time

Senior

10 days ago

Job Description

About the Role

The Delivery Excellence Technical Program Manager at Microsoft within the Customer Experience and Success (CE&S) organization is responsible for driving technical migration and modernization programs through the Cloud Accelerate Factory. This role involves overseeing program goals, ensuring delivery excellence, and enabling customers to achieve their outcomes by leveraging Microsoft Azure and AI solutions. The position offers flexibility to work up to 100% from home with required travel for meetings. The role supports Microsoft's mission to empower every person and organization to achieve more, fostering a culture of respect, integrity, and inclusion.

Key Responsibilities

Drive Technical Migration and Modernization programs through the Cloud Accelerate Factory with accountability for overall program goals and KPIs.
Oversee programmatic engagements with the Factory as the Technical Program Manager, ensuring revenue, delivery excellence, and other KPIs are achieved.
Lead the team in designing scalable processes to enable operational efficiencies and facilitate effective stakeholder communication.
Manage the single source of truth for ACR tracking, analysis, and reporting aligned with Finance for assigned programs.
Own accountability for driving the highest levels of Delivery Excellence across all Factory engagements, aligned with CE&S standards, processes, and tools.
Drive quality of execution for the Factory PM and Delivery Management functions.
Manage and drive effective weekly communications from leadership to stakeholders at all levels.
Implement impactful Winwire practices and manage content for Factory collateral, integrating with Marketing stakeholders.
Serve as a thought leader to gather Voice of the Customer and Field insights to shape Delivery offerings for Cloud & AI Platforms.
Provide Delivery Excellence SME and thought leadership across GCS and CE&S organizations.
Foster a culture of continuous self-learning, technical intensity, and innovation to enable customers to realize business outcomes.
Model community engagement by sharing learnings and best practices, and coach inclusivity.

Requirements

Experience in managing technical migration and modernization programs within a cloud environment.
Strong leadership skills to oversee program goals, KPIs, and stakeholder communication.
Ability to design scalable processes and drive operational efficiencies.
Excellent communication skills for managing weekly stakeholder updates and content management.
Proven ability to gather and leverage customer and field insights to improve delivery offerings.
Technical expertise in cloud platforms, particularly Microsoft Azure and AI solutions.
Experience in driving delivery excellence and quality assurance in large-scale programs.

Nice to Have

Experience with AI transformation initiatives.
Familiarity with marketing and content management practices related to technical programs.
Previous leadership roles in cloud or AI platform delivery.

Qualifications

Relevant experience in program management, cloud migration, or digital transformation.
Proven track record of delivering complex technical programs successfully.

Benefits & Perks

Flexible work arrangements allowing up to 100% remote work.
Opportunity to work on cutting-edge AI and cloud transformation projects.
Being part of a global organization committed to innovation and inclusion.

Working at Microsoft

Microsoft fosters a culture of respect, integrity, accountability, inclusion, and continuous learning. The organization values innovation, collaboration, and empowering employees to achieve shared goals while building a diverse and inclusive work environment.

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