Design Research Lead - Senior Manager level

Capital One

Richmond, VA

Full Time

Senior

193k-220k

7 days ago

Job Description

About the Role

Capital One's Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams' learning velocity through conducting primary research studies, assessments, testing, and overseeing democratized research/testing conducted by others. The role involves synthesizing existing research and data to help teams make informed decisions. As a Design Research Lead at the Senior Manager level, you will collaborate with product managers, designers, and engineers to articulate learning needs, prioritize research activities, and foster cross-functional collaboration.

Key Responsibilities

Collaborate with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps.
Track research questions and insights within your portfolio.
Prioritize research activities including primary research, knowledge mapping, assessments, and testing based on product strategy and needs.
Find and synthesize existing research and data to support informed decision-making.
Lead research projects end to end, including designing, executing, and analyzing research studies.
Mentor junior researchers and collaborate with design and cross-functional partners.
Develop deep expertise in customers and products to proactively identify research opportunities.
Build and maintain trusted relationships with business, product, design, and engineering leaders.
Present research insights and findings across levels and functions to influence strategic decisions.

Requirements

At least 6 years of experience conducting quantitative, qualitative, or a combination of research methods.
At least 5 years of experience conducting user experience research in a corporate environment.
At least 6 years of experience conducting data analysis such as survey data or behavioral analytics.
Experience in developing research roadmaps and managing research projects.
Strong ability to connect research insights to business and product strategies.
Excellent communication skills to present findings to diverse stakeholders.
Ability to evaluate diverse perspectives and leverage data-driven insights.
Leadership experience in mentoring or managing research teams.

Nice to Have

8+ years of professional experience conducting user experience research.
3+ years managing research or analysis teams in corporate enterprises.
3+ years working with and influencing senior executives.
3+ years of experience in people leadership and hiring.

Qualifications

Educational background is not explicitly specified in the description.

Benefits & Perks

Performance-based incentive compensation, including cash bonuses and long-term incentives.
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.

Working at Capital One

Capital One promotes a diverse and inclusive workplace, emphasizing non-discrimination and a drug-free environment. The organization values collaboration, innovation, and strategic influence, fostering a culture where research and insights drive impactful business decisions.

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