Sr. Researcher & UX Designer

About the Role

Key Responsibilities

• Conduct customer studies using modern methods of qualitative and quantitative research to uncover and define customer needs and identify opportunities for us to improve the experience. This includes working to recruit, moderate, synthesize and share research findings.
• Work with data scientists and data architects to assemble disparate data sources to connect voice of customer to operational data. This includes applying generative AI techniques to the data sources to harvest the insight and make accessible to the enterprise.
• Own all business critical configurations in Qualtrics, Quantum Metric and other VOC solutions related to VOC research.
• Work collaboratively with leadership across the product, design, customer experience, analytics, and engineering organizations to align on research needs and priorities and influence adoption of research techniques.
• Deliver final user interface (UI) designs and detailed design specifications.
• Define UX requirements, storyboard, interaction flows, wireframes and interactive prototypes.
• Present design work to internal and external partners.
• Participate in usability and A/B testing for continuous improvement of the experience.
• Share domain knowledge and provide guidance and support to UX designers.
• Performs other duties as assigned.

Requirements

• Bachelor's Degree Or equivalent experience.
• 4-6 years UX/UI Design Required.
• 1-3 years VOC/UX Research Required.
• Ability to work effectively in a fast-paced Agile environment, including the ability to adapt quickly and effectively to changing requirements.
• Experience analyzing and synthesizing quantitative and qualitative data, communicating research insights and recommendations, and identifying areas for further exploration.
• Proficiency in design and prototyping tools such as Figma, Sketch, etc. (High proficiency).
• Advanced understanding of interactive design, information architecture and accessibility standards (High proficiency).
• Strong verbal and written communication skills (High proficiency).

Nice to Have

• Experience with generative AI techniques.
• Experience managing VOC platforms like Qualtrics and Quantum Metric.

Qualifications

• Bachelor's Degree or equivalent experience.

Benefits & Perks

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k, including a 401(k) plan with company matching, medical coverage plans, paid time off (PTO), company holidays, and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.
• Access to health, wealth, and life benefits at www.safelitebenefits.com.