Staff UX Researcher

About the Role

Key Responsibilities

• Contribute to and often lead significant cross-functional workstreams within and occasionally beyond their business unit.
• Lead broad research projects with complex user journeys, utilizing data-driven and principle-based solutions to generate impactful insights.
• Guide project direction, delivering complex research projects with significant business impact by influencing the setting of objectives, strategy, milestones, and execution.
• Influence product priorities and strategy through compelling research insights.
• Apply advanced expertise in a range of qualitative and quantitative research skills, while maintaining proficiency across all core research methodologies.
• Create high-impact artifacts (e.g., reports, presentations, workshops) that drive alignment and innovation, influencing fast but high-quality decision-making across directly relevant teams.
• Drive consistency and quality across interconnected research projects.
• Create and hit milestones with minimal guidance and estimate project timelines well.
• Develop into a cross-functional leader, building relationships with stakeholders across the function and business unit, including through participation in cross-functional forums.
• Navigate stakeholder tradeoffs to guide research decisions that impact other teams.
• Contribute actively to the research team through knowledge sharing (tools, methodologies), thoughtful collaboration, and positive engagement.

Requirements

• Bachelor's Degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field (Graduate Degree preferred).
• Eight (8)+ years of experience conducting user research in a product development setting, with a demonstrated track record of influencing product strategy and leading complex projects.
• Advanced expertise in a variety of qualitative and quantitative research methods.
• Exceptional analytical and problem-solving skills, with a proven ability to synthesize complex information from diverse sources and identify critical, strategic insights.
• Outstanding communication and presentation skills, with the ability to articulate research findings clearly, persuasively, and strategically to a variety of audiences.
• Demonstrated ability to work autonomously, lead projects, and collaborate effectively in a fast-paced environment.
• A strong understanding of the tradeoff between rigor and speed in research, and the ability to apply this understanding to project planning and execution.
• Strong project and program management skills, with the ability to manage multiple complex and strategic projects simultaneously.

Nice to Have

• Extensive experience with advanced survey design (conjoint, MaxDiff, segmentation etc.) and their strategic application.
• Advanced data analysis skills, including inferential analysis, regression modeling, statistical significance testing, etc.
• Significant experience with mixed-methods and/or multi-method research, and the ability to integrate findings for a holistic understanding.
• Experience presenting research findings to executive leadership and influencing strategic decisions.

Qualifications

• Bachelor's Degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field.
• 8+ years of user research experience in product development.

Benefits & Perks

• The role offers a pay range of $144,000.00 - $247,500.00 annually, with final offer based on experience, skills, and location.
• Eligible for a bonus, long-term incentives, and comprehensive benefits.
• Additional benefits can be viewed on the Benefits at SoFi page.