Designer

About the Role

Key Responsibilities

• Contribute to the end-to-end design outcomes for our MyBlock product focused around onboarding and our mobile app experience bringing to life best-in-class user experiences and interfaces that solve our customer's problems, create joy, and make more possible.
• Support the direction of the Lead Designer while pushing for new thinking.
• Identify and define feature-size unsolved customer problems.
• Incorporate modern, premium design and technology trends, owning medium-size project with direction from the Lead Designer.
• Participate in design workshops, incorporate input from the business, communicate conceptual ideas and design rationale, outline responsive design for digital experiences, and work closely with the Enterprise Capabilities (Block Design System) and brand teams to achieve consistency at scale.
• Maintain our brand's integrity while amplifying our story, and support usability and accessibility for our customers.
• Gain a deep understanding of the brand and business.
• Understand the user journey and remove client pain points.
• Strive to educate our customers about our brand and services, driving higher results on metrics such as conversion rates, login, and customer engagement.
• Incorporate testing, insights, and data to iterate specific features + tools within a user flow and help integrate them into the main experiences.
• Partner with Product Managers, Engineers/Developers, Analytics, and Content Strategists to define problems and goals, map user flows, prototype interactions, and launch new products and services.
• Work with content authors to create a governance strategy for components, pages, and holistic site experiences by identifying patterns, naming conventions, and usability throughout each aspect of design.
• Create compelling presentations and design documentation that communicates your outcomes.

Requirements

• Bachelor's or equivalent degree in Design, Human-Computer Interaction, or equivalent professional experience within the design field.
• 3-5 years of digital/product design experience for agency or brand.
• Experience designing digital products and systems from mobile to desktop.
• Enthusiasm for the iterative design process, inspired by group critique.
• Curious, open-minded, and ego-free with a growth mindset.
• Strong attention to detail and process.
• Experience working in Figma and Adobe Creative Cloud.
• Draw creative inspiration beyond websites, apps, and interfaces.
• A passion for simplifying complex problems and understanding users' needs.
• Comfortable working with partners in business and marketing roles.

Nice to Have

• Experience with user research and testing.
• Knowledge of accessibility standards and inclusive design practices.
• Experience working in a collaborative, cross-functional team environment.

Qualifications

• Educational background in Design, Human-Computer Interaction, or equivalent professional experience.

Benefits & Perks

• Competitive compensation and benefits to support your health and well-being.
• Participation in incentive compensation or short-term incentive plans.
• Medical and prescription drug coverage.
• H&R Block Retirement Savings Plan (401(k)).
• Employee Assistance Program.
• Virtual fitness center programs.
• Associate discount program.
• Automatic enrollment in Business Travel Accident Insurance.
• Additional benefits detailed at blockbenefits.com.