Experience Design Vice President

JPMorgan Chase

Plano, TX

Full Time

Executive

7 days ago

Job Description

About the Role

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. Join us to lead innovative solutions that enhance customer experiences. As an Experience Design Vice President in Auto Lending, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices, you will lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. Collaborate with cross-functional teams, guide and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are visually appealing, accessible, and user-friendly, enhancing the overall customer experience.

Key Responsibilities

Develop and execute design/research strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas.
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints.
Role-model the adoption of inclusive design practices and accessibility guidelines, mentoring junior designers and fostering a culture of diversity and inclusion.
Collaborate with and lead cross-functional teams to integrate user experience design into product development processes.
Act as alternate manager to up to three senior associate user experience designers.
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences.

Requirements

8+ years of experience or equivalent expertise in user experience design or similar roles.
Ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
Experience in inclusive design and accessibility guidelines, incorporating diverse perspectives into design solutions.
Proven ability to develop experiences that meet or exceed initial proposals, including transformational innovation strategies.
Advanced technical literacy, understanding client-side technologies, APIs, microservices, and their impact on user experience.