Detention Support Specialist

About the Role

Key Responsibilities

• Receives and reviews inmate booking forms and other documents received from arresting officers; processes bookings by reviewing, verifying and entering information into the computer system using a variety of data screens.
• Verifies basic information on inmates, such as name, physical description, and address; enters property information; creates new manual file jackets or updates existing jackets to record all changes in inmate status, such as transfers, court dates, releases or changes in charges.
• Pulls manual file jackets when required for use in court updates and transfer processes; maintains accurate manual or electronic notes and documentation.
• Receives, examines, and interprets court orders and release documents to verify validity of each prisoner release; follows guidelines of legal jurisdiction, court mandates and departmental policy in processing inmate releases.
• Schedules inmate visitation; conducts automated criminal history checks on visitors; provides visitors with clear, verbal instructions or information in accordance with policies and procedures.
• Monitors and assesses activity/movement around booking/visitation areas; reports security violations or emergency situations.
• Receives, formats, composes and types routine correspondence, documents and reports; communicates with other agencies and jurisdictions.
• Prepares follow-up correspondence or calls to obtain additional information or respond to inquiries; checks and completes various records, forms, and documents.
• Operates a variety of office machines, security cameras, audio and communication equipment, including two-way radios.
• Answers routine and extraordinary questions from employees, law enforcement, and the public; directs callers to appropriate personnel.
• Prepares and processes confidential and sensitive documents; maintains absolute confidentiality of work-related issues and inmate records.
• Compiles reports and summaries of work; receives funds from the public for inmate accounts.
• Contacts supervisor, emergency medical personnel or law enforcement officers as needed; monitors that firearms, ammunition, and weapons are secured.
• May assist with special projects, program assignments, and research studies; performs other duties as assigned.

Requirements

• High School Diploma or GED equivalent; plus coursework in administrative/office procedures and three (3) years of administrative/office work experience; or an equivalent combination of education and experience.
• Preferred typing/keying skill of at least 50 words per minute (wpm).
• Must be level “A” ACJIS Network Terminal Operator Certified or obtain certification within six (6) months of hire.
• May be required to successfully complete a background check, polygraph, and drug test prior to appointment.
• Knowledge of County policies and procedures; Sheriff's Office policies and procedures.
• Skills in effectively dealing with public inquiries, maintaining records, and handling confidential information.
• Ability to work independently with minimal supervision; establish and maintain effective working relationships; follow written and verbal instructions; communicate effectively verbally and in writing.

Nice to Have

• Experience operating modern office machines and security equipment.
• Ability to perform in a secure detention facility environment and work irregular hours, including weekends and holidays.

Qualifications

• High School Diploma or GED
• Coursework in administrative/office procedures
• Three (3) years of administrative/office work experience
• Typing/keying skill of at least 50 wpm
• Level “A” ACJIS Network Terminal Operator Certification (or ability to obtain within six months)

Benefits & Perks

• Reasonable accommodations will be made for qualified applicants with disabilities.
• Work in a secure detention facility with scheduled shifts, weekends, and holidays.