Development Operations Manager

About the Role

Key Responsibilities

• Serve as the point person for the donor database (Salesforce) and all gift processing, ensuring the accuracy and integrity of donor data.
• Support the Chief Development Officer and directors with database analysis to optimize donor segmentation, reporting, and data-driven decision-making.
• Manage vendor data relationships with online and offline fundraising platforms such as Classy, PayPal, YourCause, Double the Donation, and Benevity.
• Oversee the timely preparation and distribution of tribute gifts, acknowledgment letters, donor thank-you notes, and matching gift paperwork, customizing letters where appropriate.
• Ensure acknowledgment procedures are followed accurately.
• Assist the Development Team with budgeting for the development department by tracking donor revenue, grant funding, and operational costs.
• Support revenue projections and maintain an integrated department pipeline for accurate forecasting.
• Identify and research potential individual donors and funding sources to enhance the funding pipeline.
• Lead monthly reconciliation of donations with the Finance team and produce various reports to track fundraising activity.
• Supervise and manage a part-time coordinator responsible for data entry and acknowledgment processing.
• Serve as the primary point of contact for donor inquiries and respond promptly to requests for receipts and donor history.
• Assist with fundraising event planning and execution, including organizing mailings, RSVP management, and auction coordination.
• Drive continuous improvement in gift processing, data entry, and operational processes by implementing new tools and technology.
• Collaborate with Salesforce administrators and consultants to ensure smooth data flow and operational effectiveness.
• Monitor and maintain inventory of printed materials and supplies for the development department.
• Complete special projects assigned by the Chief Development Officer or other leadership.

Requirements

• Bachelor's degree or equivalent experience, with a preference for training in data and analytics.
• Minimum of 4-6 years of experience in fundraising database management and analysis.
• Excellent computer skills, including advanced proficiency in Excel and experience with Google Suite.
• Strong communication, editing, and proofreading skills.
• Ability to work collaboratively and independently, with occasional evening and weekend availability.
• Strong ethical standards, integrity, and professional business practices.
• Enthusiasm for mission-driven work and addressing food insecurity and poverty.

Nice to Have

• At least one year in a supervisory capacity.
• Experience and expertise in Salesforce and other data management systems.

Qualifications

• Background screening required due to Medicaid provider status.

Benefits & Perks

• Full-time benefits include health, dental, and vision insurance coverage.
• Employer-paid life and disability insurance.
• 401(k) retirement plan with employer contribution.
• Generous paid time off.
• Paid birthday holiday.
• Parental leave.
• Language pay (Spanish, Russian, Polish).
• $250 employee referral bonus.
• Free subscription to mental wellness app.