Digital Content Specialist

About the Role

Key Responsibilities

• Acting as the primary liaison between internal stakeholders, agencies, and the CRM production team.
• Identifying CRM deliverables and managing all aspects of the campaign including planning, timelines, risks, and resources.
• Submitting use cases and other supporting artifacts for review and approval.
• Scheduling creative downloads and updating content briefs.
• Managing creative routing, finalizing proof comments for agency edits, and providing final English HTML for the translation team.
• Conducting in-depth QA of emails in each language, for all markets, including checking all links, artwork, videos, etc. for proper functionality and market availability.
• Providing insight and explanation to stakeholders on CRM platform capabilities.
• Tracking campaign progress (activities, milestones, deliverables) and the estimation/re-estimation of work as necessary.
• Sending final CRM creative to internal stakeholders for reference.
• On-call support for end-of-month email communications to the field.
• On-call support 24/7 to coordinate urgent communications per established protocols.
• Backup for the email coordinator.

Requirements

• Basic knowledge of CRM.
• Experience with digital content strategies.
• 2+ years of experience in Communications, Marketing or a similar field.
• Content localization.
• Project management.
• Experience with Workfront/Monday platforms.

Nice to Have

• None explicitly specified in the description.

Qualifications

• Degree in marketing/communications (Associates degree specified).

Benefits & Perks

• Comprehensive benefits package including medical, prescription, dental, vision, AD&D, and life insurance offerings.
• Short-term disability.
• 401K plan.