Digital Customer Success Campaign Manager

Forcepoint

New York, NY

Full Time

Mid Level

100k-125k

9 days ago

Job Description

About the Role

The Digital Customer Success Campaign Manager will support the Customer Success Operations team in driving meaningful customer engagement through targeted digital outreach. This role offers an excellent opportunity to learn and grow within digital customer success while contributing to automated, scalable solutions that enhance the Customer Success program. You'll work closely with senior team members to execute digital campaigns through customer journey automation and data-driven engagement strategies. Forcepoint simplifies security for global businesses and governments with a cloud-native platform, helping them adopt Zero Trust and protect sensitive data and intellectual property. The company has over 20 years of experience, 2.7k employees, operations in 150 countries, over 11,000 customers, and more than 300 patents. It is committed to delivering innovative cybersecurity solutions and fostering an inclusive, diverse workplace.

Key Responsibilities

Design, execute and support digital programs designed to help Forcepoint customers achieve maximum value throughout their journey, working under guidance from senior team members
Assist in implementing proactive, digital customer engagement initiatives by creating and scheduling personalized content and communications
Learn and utilize Gainsight Journey Orchestrator and other customer experience technologies to build and maintain customer journeys
Support data collection and analysis efforts to optimize the Customer Success Digital Program and provide insights for program improvements
Help identify common customer adoption challenges and contribute to building effective digital programs addressing both risk mitigation and growth opportunities
Collaborate with Customer Success leadership to understand target customer segments and track key performance metrics for digital initiatives
Assist in content creation and curation for digital programs, working with subject matter experts to develop engaging customer communications
Monitor and report on program performance metrics, providing regular updates and recommendations for optimization

Requirements

Bachelor's degree or equivalent experience in a relevant field (e.g., marketing, communications, business, customer success, data analytics)
2-3+ years of experience working with CRM systems and marketing automation tools to manage customer engagement campaigns
Basic understanding of customer engagement strategies and customer journey mapping
Exposure to customer success methodologies and best practices
Strong written communication skills with attention to detail and ability to create customer-facing content
Familiarity with data analysis tools and ability to work with spreadsheets and basic reporting
Experience with Gainsight Journey Orchestrator preferred, or similar email marketing platform (e.g., Marketo, Eloqua)
Analytical mindset with curiosity about customer behavior and campaign performance
Collaborative approach and eagerness to learn from senior team members and cross-functional partners
Growth mindset with enthusiasm for developing expertise in digital customer success

Nice to Have

Experience with Gainsight Journey Orchestrator or similar customer experience technologies
Experience with email marketing platforms such as Marketo or Eloqua

Qualifications

Relevant educational background or equivalent experience in marketing, communications, business, customer success, or data analytics

Benefits & Perks

Salary range of $100,000.00 - $125,000.00, with actual compensation determined by location, experience, and performance
Potential bonuses, paid time off, and region-specific benefits

Working at Forcepoint

Forcepoint is committed to fair and equitable compensation practices and building an inclusive and diverse workplace. The company values innovation, collaboration, and continuous learning, fostering an environment where employees are encouraged to develop their expertise and contribute to creating a safer world.

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