Digital III

About the Role

Key Responsibilities

• Manage multiple products and/or projects; may direct efforts of a squad or cross functional team.
• Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank's mobile and online capabilities.
• Initiate and lead projects to implement enhancements and innovation while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize our digital investment.
• Demonstrate results from use of insights; act as a thought leader in area of expertise that can apply analytical methods and tools; recommend strategy based on insights.
• Understand key drivers of financial results and articulate opportunities for improvement.
• Develop strong business/financial knowledge and understand clients' needs, demonstrating a strong understanding of technology to collaborate with technology partners to build or integrate scalable and extensible capabilities.
• Execute initiatives and co-manage or assist on individual backlog items related to complex efforts.
• Translate business goals into digital product concepts and tactical user stories.
• Work closely with stakeholders to advise them on developing and sustaining a business advantage via Key Bank's digital channels.
• Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation, and a team focus to drive success.
• Make sound data-driven judgments drawing from analytical and qualitative data sources.
• Use problem-solving skills to identify, isolate, and resolve problems and issues in a timely fashion to minimize customer pain points.
• Develop close working relationships with other departments and external contacts.

Requirements

• Bachelor's degree in business, marketing, information systems management or equivalent preferred.
• 3+ years in digital business and/or product development.
• Strong analytical mindset, data-driven decision making, and insights.
• Familiarity with industry competitive analysis and being a thought leader in the area of expertise.
• Combination of business depth and technical savvy.
• Experience working in a collaborative, Agile, and data-driven environment.
• Digital native with a strong understanding of the digital landscape, technologies, disrupters, and best practices.

Nice to Have

• Experience creating innovative digital products and services that drive business results.
• Working knowledge and appreciation for user-centered design and digital user experience.
• Passionate about leveraging user-generated data and third-party data to create intelligent, software-driven customer experiences.
• Ability to think critically and identify new ways to create positive client-centric experiences.
• Possess a strong mix of quantitative, qualitative, and problem-solving skills.
• Ability to think strategically coupled with the ability to drive to execution.
• Experience with storytelling and curating presentations.
• Ability to operate in an Agile environment.
• Ability to build relationships and influence broadly.