Digital Print Specialist

About the Role

Key Responsibilities

• Coordinate and facilitate all aspects of clients marketing and promotional programs by working with designated client contacts, outside vendors through Hibbert procurement, as well as the necessary internal personnel.
• Keep communication open with management, clients, Sales, and Account Team members regarding status updates and developments of each project.
• Use a proprietary tracking product to project manage, track, maintain all receipts, proof submissions, and go-live dates for all POD/JIT items, Email, MLR and FDA submission, and produce reporting/metrics to ensure no gaps in performance within customer SLA's.
• Establish, document, and distribute system processes and procedures necessary for project creation via Graphic Design, Programming (Exact Target and database), production areas, and Vendor Management.
• Coordinate with the purchasing department and production services for supplies or services needed internally and from outside vendors for print projects.
• Work with agencies, vendors, and internal departments to provide final creative and additional resources for project approval.
• Adhere to quality assurance procedures and all ISO 9001 standards, review digital and hardcopy output for aesthetics, content, and color, and analyze distribution timeframes.
• Cross-train within the team to improve backup coverage.
• Review and sign off on instructions written by less experienced team members.
• Comply with all privacy policies and report any infractions.
• Attend Account Team and Production meetings as required.
• Assist in evaluating and developing staff.
• Participate in the development of print and creative-related training for Client Services and Sales.
• Display behavior and judgment that uphold Hibbert ACT values.

Requirements

• Experience in project management.
• Knowledge of Digital and Offset print and Email Fulfillment, with the ability to speak at a high level and review or extend information to subject matter experts.
• Intermediate proficiency with print and electronic fulfillment software such as Adobe, InDesign, Exact Target, HTML, JSON, and JIRA, with willingness to learn new technologies.
• Proficiency in Microsoft Office (Word, Outlook, Excel).
• Strong prioritization and organizational skills with attention to detail and quality.
• Ability to handle multiple tasks in a fast-paced environment.
• General math skills.
• Ability to assess print projects and Email fulfillment, providing suggestions for future applications.
• Use multiple data sources to develop benchmarks, analyze variances, and report within required timeframes.

Nice to Have

• College degree.

Qualifications

• High School Diploma/GED required.
• Knowledge of Digital and Offset print and Email fulfillment specifications.
• Intermediate knowledge of Graphic Design and Email fulfillment Software.
• Client service experience.