Digital Product Manager

About the Role

Key Responsibilities

• Partner with business and tech to build business cases, requirements documentation, and user stories.
• Assist in prioritizing digital solutions that improve customer and employee experiences and produce operational efficiencies.
• Collaborate with tech and UX design to develop, select, and implement enhancements that solve moderately complex problems.
• Conduct business analyses (i.e., modeling, forecasting, statistical methods) to maximize impact.
• Provide subject matter expertise in digital product development.
• Gather and write requirements, customer narratives, and business cases; create and maintain documentation; and align stakeholders using cross-functional influence.
• Lead value-based discussions, convey complex lifecycle and delivery scenarios accurately, and negotiate with stakeholders.
• Influence goal setting and resource planning.
• Collect and analyze operational data to identify trends, measure performance, and recommend process improvements.
• Use technology, business, and process expertise to influence long-term vision for product/feature lifecycle.
• Engage and assess vendors, make build/borrow/buy recommendations.
• Define and articulate success metrics for moderately complex products/features.
• Assess technical feasibility, analyze ROI, and justify investments to stakeholders.
• Advise on post-launch behavior, monitoring, scaling, tech debt, availability tuning, and incident resolution.
• Support backlog grooming and prioritization of product features based on stakeholder needs and feedback.
• Drive results through managing teams indirectly, focusing on resolving ambiguous problems, handling complexity, and increasing group effectiveness.

Requirements

• Bachelor's degree or the equivalent in Business Administration, Computer Science, or related field.
• Minimum of five years of experience in digital product management.
• Experience analyzing, leading, and building complex solutions, gathering requirements and specifications for product development, and writing Product Requirement Documents.
• Experience launching Product Features and developing the Product Strategy for new and existing products.
• Experience calculating ROI for new product ideas.
• Experience with system design and service/process improvement.
• Experience executing market research and analysis to evaluate competitor features and industry benchmarking.
• Experience executing multivariate A/B testing to identify solutions.
• Experience with data modeling and forecasting using spreadsheets.
• Must be authorized to work in the U.S.

Nice to Have

• Experience with data modeling and forecasting using spreadsheets.
• Experience with system design and service/process improvement.
• Experience executing market research and analysis.
• Experience with multivariate A/B testing.

Benefits & Perks

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)
• Incentive opportunity
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays
• Employee Assistance Program
• Valvoline Instant Oil Change discounts
• Tuition reimbursement
• Adoption assistance