Digital Segment Solutions Senior Manager

About the Role

Key Responsibilities

• Stay closely aligned with segment leaders across Commercial Banking, Corporate & Investment Banking, and Global Payments & Liquidity to understand their evolving priorities
• Identify digital opportunities that address segment needs and triage them into partnership, internal build, or future discovery efforts
• Inform the Digital team on segment-specific business needs and context; engage in discovery sprints for product ideas with business and client segment perspectives, connecting dots across product domains
• Track digital initiatives and roadmaps relevant to the segments and report progress to segment stakeholders; unblock progress as needed by navigating the organization
• Work with digital research team to monitor competitive landscape across segments including bank and fintech competitors, and identify key trends to respond to
• Support communications and presentation development for segment leaders, ensuring clarity and strategic alignment
• Facilitate workshops and discovery sessions to surface new ideas and opportunities including artificial intelligence use cases, with support from innovation and design teams
• Build and maintain strong working relationships with segment stakeholders, Innovation and Partnerships, Digital Product teams, and enablement partners
• Coach and manage a team of Segment Digital strategists, ensuring high-quality delivery

Requirements

• 6+ years of digital product management or leadership experience, or equivalent demonstrated through work experience, training, military experience, or education
• 3+ years of management or leadership experience
• Experience in digital strategy or strategic product management within consulting, financial services, or fintech

Nice to Have

• Familiarity with Commercial Banking, Corporate and Investment Banking, and Global Payments and Liquidity products and services
• MBA or similar relevant academic degree
• Strong proficiency with Microsoft suite for executive-level communications

Qualifications

• None explicitly specified beyond experience and skills; educational background implied in preferred qualifications such as MBA

Benefits & Perks

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement