Digital Wealth Product Manager

About the Role

Key Responsibilities

• Bring together diverse, cross-functional teams (including business leads, user experience, design leads, product analysts, engineers and marketers) to meet established business objectives around digital adoption, engagement and customer satisfaction.
• Manage significant products and/or programs; direct the efforts of the most significant or business impacting projects/products.
• Develop new enhancement process improvements based on market insights, performance data and voice of the client.
• Demonstrate leadership across team; act as a role model, coach and develop team members.
• Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank's mobile and online capabilities.
• Initiate and lead projects to implement enhancements and innovation while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize digital investment.
• Demonstrate strategic thinking with the ability to anticipate client needs and see the 'big picture' within business, product, and capability contexts.
• Understand and leverage competition's strategy and market trends; translate to contribute to client strategy and anticipate needs.
• Translate business goals into digital product concepts and tactical user stories.
• Work closely with stakeholders to advise on developing and sustaining a business advantage via digital channels.
• Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus.
• Make sound data-driven judgments drawing from analytical and qualitative data sources.
• Use problem-solving skills to identify, isolate and resolve problems in a timely fashion to minimize customer pain points.
• Develop close working relationships with other departments and external contacts.

Requirements

• Bachelor's degree in business, marketing, information systems management or equivalent preferred.
• Minimum of 5 years of experience in digital business and/or product development.
• Strong analytical mindset, data driven decisioning and insights.
• Thought leader and familiar with industry competitive analysis.
• Combination of business depth and technical savvy.
• Experience working in a collaborative, Agile, and data-driven environment.
• Digital expert with a strong understanding of the digital landscape, technologies, disrupters, and best practices.

Nice to Have

• Experience creating innovative digital products and services that drive business results.
• Working knowledge and appreciation for user-centered design and digital user experience.
• Passionate about leveraging user-generated data and third-party data to create intelligent, software-driven customer experiences.
• Have a passion to think critically and identify new ways to create positive client-centric experiences.
• Possess a strong mix of quantitative, qualitative and problem-solving skills.
• Ability to think strategically coupled with the ability to drive to execution.
• Experience with storytelling and curating presentations.
• Ability to operate in an Agile environment.
• Ability to build relationships and influence broadly.