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Director - Business Analytics

Freshworks

San Mateo, CA
Full Time
Director
220k-316k
about 1 month ago

Job Description

About the Role

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. We serve over 72,000 companies worldwide, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, with a team of over 4,500 employees dedicated to fueling customer loyalty and service efficiency. We are committed to creating a global workplace that fosters diversity, inclusion, and equal opportunity, enabling everyone to find their true potential, purpose, and passion.

Key Responsibilities

  • Develop and implement data-driven strategies to optimize go-to-market initiatives, ensuring alignment with overall business goals and GTM objectives across sales and marketing teams.
  • Build, maintain, and optimize dashboards and reports to track KPIs, providing actionable insights for sales, marketing, and leadership teams.
  • Provide actionable insights to senior leadership by analyzing key GTM metrics, identifying market trends, customer behavior, and opportunities to refine go-to-market strategies.
  • Manage data pipelines and collaborate with data engineering teams to ensure accurate data collection and integration across platforms.
  • Mentor and manage a team of data analysts, fostering a culture of curiosity, innovation, and continuous improvement.
  • Collaborate closely with sales, marketing, product, and finance teams to translate data insights into actionable events and ensure cohesive execution across channels.

Requirements

  • 12+ years of experience in analytics, preferably in a B2B SaaS environment.
  • Master's degree in Business Analytics, Data Science, Statistics, or a related field.
  • Expertise in developing metrics, performance measurement, data modeling, and reporting.
  • Proficiency with analytics tools such as Google Analytics, SQL, Tableau, PowerBI, or other BI platforms.
  • Strong understanding of marketing automation and CRM platforms (e.g., Marketo, HubSpot, Salesforce).
  • Excellent problem-solving skills with the ability to translate complex data into actionable insights.
  • Strong leadership and team management experience.
  • Ability to communicate effectively with both technical and non-technical stakeholders.
  • Highly organized with strong project management skills and the ability to work in a fast-paced environment.

Nice to Have

  • Experience with data pipelines and collaboration with data engineering teams.
  • Knowledge of B2B SaaS performance metrics and statistical modeling.
  • Experience with data visualization and reporting tools beyond the listed platforms.

Qualifications

  • Educational background with a Master's degree in Business Analytics, Data Science, Statistics, or a related field.

Benefits & Perks

  • Annual base salary range of $220,000 - $316,250 USD, with bonus/equity options based on factors like location, experience, and skills.
  • Hybrid role requiring in-office presence 3 days per week (Tue-Thur).
  • Comprehensive health benefits including dental, medical, vision, disability, and life insurances.
  • Equity and Employee Stock Purchase Plan (ESPP).
  • Flexible PTO, flexible spending accounts, commuter benefits, and wellness benefits.
  • Adoption and parental leave benefits.

Working at Freshworks

We are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of background, gender, race, sexual orientation, religion, and ethnicity. We believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.

Apply Now

Job Details

Posted AtMay 20, 2025
Salary220k-316k
Job TypeFull Time
Work ModeHybrid
ExperienceDirector

About Freshworks

Website

freshworks.com

Company Size

1001-5000 employees

Location

San Mateo, CA

Industry

Open-End Investment Funds

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