Director Client Digital Experience

About the Role

Key Responsibilities

• Champions the brand and supports Compeer's strategic imperatives.
• Hires, develops, motivates, coaches, evaluates, trains, and rewards department team members.
• Provides clear and timely communication and feedback to all team members on expectations and goals.
• Promotes a positive work environment that leverages team talents and abilities.
• Assists leadership in defining team goals and monitors progress toward these goals.
• Builds, leads, and develops a high-performing team, fostering continuous learning and improvement.
• Provides coaching and mentorship, establishing career development paths.
• Develops and implements a client experience strategy aligned with business goals and technological vision.
• Leads and mentors a diverse team to transform client engagement models and foster innovation.
• Communicates a compelling client experience vision across digital touchpoints for consistency and excellence.
• Creates and maintains strategic experience roadmaps focusing on client satisfaction and market trends.
• Establishes and tracks product Objectives and Key Results (OKRs) to measure success.
• Drives strategic decision-making on client experience investments, prioritization, and resource allocation.
• Collaborates with executive leadership to align digital product strategy with overall business strategy.
• Partners with Engineering, Operations, and Marketing for seamless product execution.
• Leads product portfolio reviews and strategic planning sessions.
• Facilitates cross-functional collaboration and aligns product teams with business stakeholders.
• Advocates for a client-centric approach organization-wide.
• Acts as a trusted advisor on product adoption and optimization strategies.
• Communicates program status, risks, and outcomes to senior stakeholders.
• Manages expectations and negotiates priorities with Scrum Masters, infrastructure, and development teams.

Requirements

• Bachelor's degree in business administration, marketing, computer science, engineering, or related field, or equivalent experience.
• Advanced experience in product management, product strategy, and digital product portfolios.
• Leadership and management experience, preferred.
• Experience in regulated industries such as banking or finance, preferred.
• Proven track record of leading large-scale agile transformations.
• Advanced knowledge of agile planning and tracking tools (e.g., Azure DevOps).
• Knowledge of lean portfolio management practices.
• Ability to build effective partnerships with technology, business units, and external vendors.
• Strong communication and leadership skills to influence stakeholders.
• Solid understanding of software architecture, technical debt, and DevOps practices.
• Experience delivering strategic digital product initiatives and improving client satisfaction metrics.
• Leadership skills to motivate and manage remote teams.
• Strong problem-solving, decision-making, organizational, and interpersonal skills.
• Proficiency with MS Office, CRM programs, and client databases.
• Attention to detail and accuracy.
• Valid driver's license.

Nice to Have

• Experience in regulated industries such as banking or finance.
• Experience with cloud success initiatives.
• Experience with software architecture and technical debt management.

Qualifications

• Bachelor's degree in relevant fields or equivalent experience.

Benefits & Perks

• Hybrid work model with up to 50% remote work.
• Flexible schedules, including summer flexibility.
• Up to 9% towards 401(k) (3% fixed contribution plus up to 6% match).
• Medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP.
• Vacation, sick leave, holidays/floating holidays, parental leave, volunteer paid time off.
• Learning and development programs.
• Mentorship programs.
• Cross-functional committee opportunities.
• Professional membership/certification reimbursement.