Director of Business Systems Applications

About the Role

Key Responsibilities

• Oversee multiple functional areas, make critical systems decisions, determine key business process changes, and set strategic priorities for team goals and projects.
• Supervise four student service modules and manage a team of 7-10 employees, including prioritizing work, conducting performance evaluations, coordinating staff training, and handling hiring, discipline, and termination procedures.
• Manage project operations related to testing, troubleshooting, updates, and upgrades of software systems, including certifying updates, monitoring project status, and planning implementation strategies.
• Provide oversight and monitor technical requirements, research and modify user requests, evaluate new software functionalities, and implement business process changes.
• Research and analyze new and current business processes to improve performance and data quality, ensuring operational efficiency.
• Communicate with end users, provide technical support and training, troubleshoot software issues, and develop solutions for system-related questions.
• Serve as a liaison with the IT department, staff, and external personnel to facilitate projects and departmental operations.
• Prepare, update, and maintain reports, documentation, and communication files related to systems, processes, and training.
• Perform other duties as assigned.

Requirements

• Bachelor's degree.
• Five (5) years of application development, system solution management, or related PeopleSoft experience.
• Knowledge of principles, practices, protocols, and methods of institutional computing applications.
• Skilled in diagnosing problems, developing solutions, managing projects, and supervising employees.
• Ability to analyze complex data, document workflows, and interpret business processes.
• Strong communication and interpersonal skills for interaction with coworkers, supervisors, and the public.

Nice to Have

• Master's degree.
• Knowledge of project management principles.
• Knowledge of business process reengineering, critical thinking, and emerging technologies.
• Familiarity with federal, state, and local laws, codes, and regulations relevant to the role.

Qualifications

• Bachelor's degree required.
• Five years of relevant experience with PeopleSoft or application development.

Benefits & Perks

• Competitive salary.