Director of Product Marketing (Contact Center) Director of Product Marketing (Contact Center)

Salesforce

Chicago, IL

Full Time

Director

178k-258k

30 days ago

Job Description

About the Role

The Director of Product Marketing for Service Cloud - Contact Center at Salesforce plays a key role in shaping and executing messaging for the contact center segment of the business. The role involves working closely with product, sales, go-to-market, and partner marketing teams to deliver successful launches, develop compelling and differentiated messaging, and tell the story of how Service Cloud empowers contact centers with AI and automation, all while maintaining a human touch. The ideal candidate is a creative visionary with a strong telephony background, exceptional communication skills, and a passion for delivering value in a fast-paced, collaborative environment.

Key Responsibilities

Develop compelling messaging and value propositions that highlight the innovation and impact of Service Cloud Voice and Contact Center, tailored to resonate with business audiences.
Create industry-specific thought leadership content such as webinars, blogs, customer stories, and case studies to build market awareness and drive demand.
Lead high-impact product launches that excite customers, influence analyst perception, and clearly articulate Salesforce's leadership in the contact center space.
Partner with go-to-market teams to translate product and industry strategies into effective sales plays, enablement programs, and pipeline-driving campaigns.
Deliver audience-tailored presentations that inspire prospects, customers, and internal stakeholders to embrace the value of Service Cloud.

Requirements

8+ years of experience in product marketing, industry marketing, or corporate marketing, ideally within enterprise SaaS or B2B technology.
5+ years of deep expertise in the contact center, telephony, or CCaaS (Contact Center as a Service) space, with a strong grasp of industry trends and customer needs.
Proven ability to develop strategic messaging and positioning for complex technology products that resonate with business decision-makers.
Exceptional communication and presentation skills, with confidence presenting to executive stakeholders, cross-functional teams, and external audiences.
Demonstrated experience creating a variety of high-impact marketing assets, including product demos, pitch decks, customer stories, and thought leadership content.
Data-driven mindset with a track record of using insights to inform strategy and achieve measurable outcomes.

Nice to Have

Hands-on experience with Service Cloud Voice and deep expertise in the contact center, telephony, or CCaaS market.
Proactive and results-oriented approach, with the ability to take initiative, drive projects forward, and lead effectively in fast-moving or ambiguous environments.
Positive, growth-minded attitude that fosters creativity, collaboration, and continuous learning.

Qualifications

Educational background is not explicitly specified, but extensive experience in product and industry marketing is required.

Benefits & Perks

Time off and leaves
Perks such as discounts, commuter benefits, and educational reimbursement
Mental health, parenting, and childcare resources
Medical, dental, and vision insurance
Paid parental leave
Life and disability insurance
401(k) plan
Employee stock purchasing program

Working at Salesforce

Salesforce is committed to creating an inclusive workplace free from discrimination, promoting equality for all employees. The company values merit, competence, and qualifications in its employment decisions and fosters a culture of diversity, collaboration, and continuous improvement. Employees and applicants are assessed based on merit without regard to race, religion, gender, sexual orientation, age, disability, or other protected classifications. Salesforce offers a supportive environment with various benefits aimed at helping employees live well and grow professionally.

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